OEX Voice Contact Center Information

Leading contact center services provider. With 5 operational centers strategically located in major Polish cities, backed by 15 years of industry expertise, and comprising a team of 1700 qualified agents, we specialize in delivering multichannel and multilingual customer service solutions for nearly 100 clients across various sectors, including e-commerce, retail, health care, finance, insurance, automotive, energy, and telecommunications. Our services encompass, among others: · Contact center services · Multilingual customer support · Voicebots · Back-office support · Sales assistance · CATI surveys · Social media management · CC consulting We excel at creating modern technological solutions that enhance the automation of customer service, such as: · Primebot – the intelligent conversation voicebot capable of conducting nonlinear dialogues over the phone and chat. · Boromir – the award-winning analytical tool for analysis and monitoring, and optimization of agents’ work and operations in the contact center. With a proven track record of success and esteemed partnerships with industry giants like Affidea, Allegro, Rossmann, and Volvo, we bring a wealth of experience and innovation to the table. 2023 results: · 85 contact center projects · 9 million phone conversations · 1.5 million voicebot conversations (by Primebot) · 3 million emails · 3.5 million back-office tasks Streamline your operations and increase efficiency with top contact center experts: Let’s talk about your project: https://oex-vcc.com/en/