ODM Sales & Field Marketing Information

Founded in 1999 ODM is an award-winning sales & field marketing agency that prides itself on delivering for clients who trust us to engage face-to-face with customers or prospective customers on their behalf. Unlike all other direct marketing channels we come face-to-face with customers. We deliver targeted customer engagement programmes, whether that's marketing or sales focused. We specialise in managing outsourced face-to-face customer acquisition campaigns, but are equally adept at delivering lead generation, auditing, sampling & demonstration projects, as well as retail staff training. We've recently undertaken loyalty card projects, retail staff training and compliance projects as well as large scale consumer finance customer engagement and sales programmes. We recognise that clients need campaigns to demonstrate positive return on investment, as field marketing and field sales channels have to compete with other channels for marketing or acquisition budget. We support some clients with long term outsourced sales and customer acquisition projects across the UK. For other clients we support tactical, short term projects typically working in retail or at events. We have sales staff, brand ambassadors and trainers across the country, it just depends what the clients require. Doing things the right way is very important to us: - Deliver the right balance of proactive customer engagement - Represent our clients as brand ambassadors & uphold their core values - Earn mutual trust and respect from clients & employees - Strive to deliver a positive customer experience 100% of the time - Compliance in all areas - we are regulated by the Financial Conduct Authority (FCA) - Treating Customers Fairly (TCF) is paramount to our business If you would like more information on the services ODM can offer your business, please contact Antony Mauder, Marketing & Development Director via email antony.mauder@odmltd.com or view our website at www.odmltd.com