Ocx Cognition Information

OCX Cognition helps B2B enterprises uncover hidden growth opportunities and significant churn risk in customer accounts, continuously and at scale, with Customer AI. The Customer AI Analyst is the intelligence layer behind predictable B2B customer & account growth. It reveals revenue risk, where value is created or destroyed, and what your team must do next, before it appears in your financial results. Most account churn doesn't begin at renewal. It starts earlier, in fragmented signals across product, experience, and commercial systems. The Customer AI Analyst connects those signals to identify revenue risk before it surfaces, continuously and at scale across the enterprise. Customer AI delivers: • NPS® and CSAT analytics for 100% of your customer accounts, whether they respond to surveys or not • Predicted churn, renewal, and expansion scores for every customer account, across your entire portfolio, managed or not • Data-driven NRR forecasts for every customer account, segment, business line and geography • Prescriptive actions tailored to your organisational context, to address insights and mitigate problems We represent a new category of enterprise customer analytics software, combining the latest Generative AI technologies with over 40 years of combined experience earned in over 1,000 engagements. Our CEO & co-founder is Richard Owen, who joined and then led the team that co-created NPS. Success stories include Conga, Omnicell, and Hunter Douglas. Learn more at www.ocxcognition.com.