Ocean Road Consulting Information

Ocean Road Consulting helps organizations reach new heights of success through training, coaching, and performance improvement consulting. We provide management training, leadership development, and customized workshops, including consultative sales, customer service, conflict resolution, business writing, presentation skills, time management, problem solving, creativity and innovation. Our Customer Service Investigations (CSI) service provides critical information to help your organization assess how your employees interact with customers and prospects. Using trained observers who pose as customers or prospects, we report detailed findings about sales skill, customer service, and overall quality.