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O.c. Hailey Location
Colleyville, TX, US
O.c. Hailey Work
President @ (January 2019 - Present)
Vice President Of Business Development @ (October 2016 - Present)
Site Director @ (January 2011 - November 2017)
Director of Call Center Services @ PROTECTALL (March 2021 - October 2021)
VP Contact Center @ International Association of Benefits (February 2009 - February 2010)
VP-Operations @ Outreach Communications (September 2003 - February 2009)
Department Manager @ (January 1988 - January 2001)
O.c. Hailey Education
James Madison University
Bachelor of Business Administration (BBA) (Business, Management, Marketing, and Related Support Services)
1974-1978
O.c. Hailey Skills
Leadership
Contact Centers
Operations Management
Call Centers
Customer Retention
Vendor Management
Sales
Workforce Management
Customer Satisfaction
BPO
Call Center
Outsourcing
Business Process Improvement
Insurance
Business Process Outsourcing (BPO)
Management
Team Building
Customer Service
Training
Team Leadership
Process Improvement
Call Center Development
O.c. Hailey Summary
O.c. Hailey, based in Colleyville, TX, US, is currently a President at Self-employed. O.c. Hailey brings experience from previous roles at Telvista, Telvista Inc., PROTECTALL and International Association of Benefits. O.c. Hailey holds a 1974 - 1978 Bachelor of Business Administration (BBA) in Business, Management, Marketing, and Related Support Services @ James Madison University. With a robust skill set that includes Leadership, Contact Centers, Operations Management, Call Centers, Customer Retention and more. O.c. Hailey has 2 emails and 1 mobile phone numbers on RocketReach.
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