NYC Tech Pros Information

TechProsIT Inc. is proud to provide superior customer experience and tremendous value for our customers. Our staff has over 20 years of experience in Managed Services and is passionate about exceeding your expectations. We appreciate our customers and welcome your feedback and suggestions. Use our Contact Us page to tell us what we’re doing right or what we can improve on. We also provide CompTIA A+ and CompTIA Network+ certification courses that help you to become certified IT professionals. Professional Installation We provide professional, reliable and well-trained installers who can install, move, configure, cut-over and upgrade your network. Our installation services are also available for one-time needs such as installing wiring, moving and re-configuring equipment, or other needs requiring a qualified technician. Professional Maintenance To make it easy for our customers to properly maintain equipment, Tech Pros IT offers a range of maintenance services, both for what we sell to our customers and for equipment procured from other sources. Our customers may choose between either a standard agreement or, if preferred, a time and materials arrangement. Our staff first attempts to address any problem from our facility. If issues persist, we send a technician to your location. If equipment fails while under a manufacturer’s warranty, we will work on your behalf with the manufacturer to have it fixed or replaced Tier 1 Helpdesk We provide a Tier 1 Help Desk service. With Tier 1, customer locations call Comcast directly for help, or if they prefer, they may raise trouble tickets on our portal. When calling, customers can be confident that they are speaking directly with Tech pros IT at one of our U.S. sites, where we will work directly with them to fix any issues. Network Redundancy We can install and manage a second wire-line network connecting all of your locations to stay operational in the event of an outage. The back-up network will provide diversity from your current network and provide excellent performance. Wireless or 4G LTE Redundancy In the event of a network interruption, we will provide a backup link using 4G LTE data plans from a mobile provider in your service location area.