NXLINK Information

NXLINK is where AI meets the contact centre. We are NXAI's CCaaS brand — built to help enterprises and BPOs transform customer experience through intelligent automation, omnichannel engagement, and AI-powered operations. What makes us different? When combined with NXCLOUD, our CPaaS platform, organisations get a fully unified CX stack — CCaaS, CPaaS, and AI under one roof, from one partner. What We Deliver: • AI Voice & Chat Agents — Intelligent automation for inbound, outbound, and self-service interactions • Outbound Dialler — AI-driven campaign management built for high-volume operations • QA Automation — Move from sampling to scoring every interaction, at scale • Agent Assist & Knowledge Intelligence — Real-time guidance that makes every agent your best agent • Omnichannel Engagement — Voice, WhatsApp, Zalo, chat and more — unified in one platform Why Enterprises & BPOs Choose NXLINK: • API-first, zero-code deployment — go live fast, customise freely • In-country data centres for local compliance and low-latency performance • Proven ROI — 7.5x outbound call volume, 80% reduction in agent wait time, delivered for leading BFSI clients across Southeast Asia • Recognised on the Gartner® Peer Insights™ CCaaS Market (2026) Headquartered in Singapore. Operating globally. Built for the future of customer experience.