Nuno Marques Ferreira's Location
Lisbon, Portugal
Nuno Marques Ferreira's Work
- Head of Bpo Operations @ Portugal Telecom
- Head of Customer Service at Portugal Telecommunications - External and Nearshoring Market @ Portugal Telecom
- Head of Operational Excellence @ PT Contact
- Non Executive Board Member @ PT Contact
- Head of Customer Care and Customer Experience @ Portugal Telecom
- Public Speaker in Customer Experience and Operations Conferences @ Portugal Telecom
- Head of Operations - Healthcare Insurance @ Pt Acs
- Customer Care @ Portugal Telecom
- Head of Continuous Improvement, Fraud and Revenue Assurance @ TMN
- Head of Continuous Improvement @ PT PRO
Nuno Marques Ferreira's Education
- Universidade Federal da Bahia
Masters
2015 - 2018 - Universidade Católica Portuguesa
Masters
2003 - 2004 - Universidade Católica Portuguesa
Master of Business Administration
1999 - 2001
- Instituto Superior de Gestão
(Management)
1989 - 1994
Nuno Marques Ferreira's Skills
- Customer Service
- Business Strategy
- Team Management
- Team Leadership
- Telecommunications
- Customer Experience
- Management
- Management Consulting
- Product Management
- Strategy
Nuno Marques Ferreira's Summary
Nuno Marques Ferreira, based in Lisbon, Portugal, is currently a Head of Bpo Operations at Portugal Telecom, bringing experience from previous roles at Portugal Telecom and Pt Contact. Nuno Marques Ferreira holds a 2015 - 2018 Masters @ Universidade Federal da Bahia. With a robust skill set that includes Customer Service, Business Strategy, Team Management, Team Leadership, Telecommunications and more, Nuno Marques Ferreira contributes valuable insights to the industry. Nuno Marques Ferreira has 3 emails and 6 mobile phone numbers on RocketReach.
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