Nugget Information

Nugget is an enterprise Conversational AI platform that helps organisations automate conversations, orchestrate workflows, and drive operational outcomes at scale. Originally developed within Eternal and deployed across businesses including Zomato, Blinkit, Bistro, and District, Nugget was built to support high-volume operations before expanding to enterprises globally. Today, organisations use Nugget to deploy AI agents across voice, chat, email, WhatsApp, SMS, social, and web channels while connecting enterprise systems, knowledge, workflows, and teams through a single platform. Combining conversational AI, workflow automation, enterprise knowledge systems, quality monitoring, intelligent routing, and agent assistance, Nugget helps enterprises streamline operations, improve customer experiences, and increase efficiency across the value chain. Nugget powers 26M+ monthly chat interactions, 60M+ monthly voice minutes, and 2.5B+ messages processed, helping enterprises automate at scale while maintaining reliability, visibility, and control.