nTrustus Information

This is how you build trust. All too often, businesses steer clear or shy away from complaints. By dealing with uncomfortable feedback head on, and with openness and transparency, you visibly put your customers first. Now, more than ever, customers and regulators are looking to see Internal Dispute Resolution (IDR) best practices in action. So, we have built a digital platform that offers: ● A simple and accessible way for customers to log their issues. ● A non-adversarial and collaborative framework to engage with their service providers; and ● A process that enables each party to participate equally to agree outcomes. What this means for our clients in Government, Financial Services and Corporate Sectors is a single source of truth that readily captures what is going on when their customers are unhappy, or not completely satisfied. It makes it easy for them to track problem areas if they ever arise by gathering data, and reporting key metrics to stakeholders and regulators. They have ‘plug and play’ software which combines a seamless customer experience (CX) with good corporate citizenship.