NQX Information

NQX is Canada's trusted customer contact centre partner. With nearly 10,000 employees across Canada and the Philippines, we help leading brands design, digitize, and deliver exceptional contact centre experiences. Combining the strength of people, technology, and operational expertise, we support millions of customer interactions every year across voice, chat, email, social media, and digital channels. Formerly known as Nordia and Quantrics, NQX brings more than 25 years of contact centre experience and an award-winning culture to every client partnership. We work as an extension of our clients' teams, helping them improve customer satisfaction, drive operational efficiency, and accelerate business performance. Through our integrated portfolio of services, we help organizations: • Design customer-centric strategies, journeys, and operating models • Digitize customer operations through AI, automation, analytics, and cloud technologies • Deliver exceptional customer experiences through world-class contact centre operations At NQX, we believe customer experience is the heartbeat of every brand. Our purpose is to bring people and brands closer together by creating meaningful, human-led, AI-augmented experiences that build trust, loyalty, and long-term value. Human-Led. AI-Augmented. Omnichannel Delivered.