npa24:7 Information

- Who we are npa24:7 is one of the market leaders in home emergency repairs and we handle claims on behalf of insurance companies and affinities. We cover 65% of the house builder market and provide out – of – hours emergency repairs for various housing associations across the UK. Our customer contact centre is open 24 hours a day and 7 days a week, with a dedicated team of advisors. Managing home repairs is our core business and this year, we will handle more than 120,000 repairs. - Why do we stand out? We answer 90% of our calls in under 20 seconds, as our aim is to improve and sustain our House builders’ HBF star rating (An award for customer satisfaction). At npa24:7, we work with you to create a bespoke service, tailored to your company values and customer needs. Our customer service advisors are specially trained to use our unique diagnostic software to establish home emergency problems. Our clients’ customers talk to real, empathetic people who guide them through a range of self-help solutions to avoid unnecessary deployments. As our client, we agree to deploy your nominated contractors. If for any reason they are not available, we have our own vetted specialists that work to approved standards and call out rates; around the clock. Have a look at what our clients have to say about our service ↓ http://www.npa247corporate.co.uk/testimonials