Nova Roberts Email & Phone Number
Assistant Director, Change Management and Regulatory Services @ West Lindsey District Council
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Nova Roberts Location
- United Kingdom
Nova Roberts Work
- Assistant Director, Change Management and Regulatory Services @ (December 2020 - Present)
- Head of Customer Experience @ (November 2018 - December 2020)
- Contact Centre Operations Manager @ (June 2016 - August 2018)
- Head of Contact Centre @ (June 2015 - December 2015)
- Head of Customer Service Operations, Selfridges and Ideal Shopping Direct @ (April 2013 - May 2015)
- Head of Operations @ (July 2010 - July 2012)
- Head of Customer Service @ (January 2007 - July 2010)
- Head of Sales Centre @ (February 1988 - March 2006)
Nova Roberts Education
- Chartered Institute of Marketing
(Marketing, Management)
1997-1999 - Oxford Brookes University
(Business Management)
1988-1990
Nova Roberts Skills
- B2B
- Business Continuity Planning
- Business Development
- Business Process Improvement
- Business Process Outsourcing (BPO)
- Business Strategy
- Business Transformation
- CRM
- Call Center
- Call Centers
- Change Management
- Coaching
- Coaching & Mentoring
- Contact Center Management
- Contact Center Operations
- Contact Center Transformation
- Contact Centers
- Cross-functional Team Leadership
- Culture Change
- Customer Complaint Management
- Customer Experience
- Customer Experience Management
- Customer Insight
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Support
- Digital Transformation
- Diversity, Equality, and Inclusion (DEI)
- Emergency Management
- Employee Engagement
- IT Enabled Business Transformation
- Leadership
- Leadership Development
- Leadership Mentoring
- Local Government
- Management
- Marketing Management
- New Business Development
- Operations Management
- Optimising Customer Contact
- Performance Improvement
- Performance Management
- Process Improvement
- Professional Mentoring
- Project Delivery
- Project Management
- Recruiting
- Relationship Management
- Sales Management
- Sales Operations
- Service Delivery
- Stakeholder Engagement
- Stakeholder Management
- Strategic Leadership
- Strategic Planning
- Strategy
- Team Building
- Team Management
- Teamwork
- Technology Change Management
- Training
- Voice of the Customer
Nova Roberts Summary
- Nova Roberts, based in United Kingdom, is currently a Assistant Director, Change Management and Regulatory Services at West Lindsey District Council. Nova Roberts brings experience from previous roles at South Kesteven District Council, Wickes, Charles Tyrwhitt and Serco. Nova Roberts holds a 1997 - 1999 Chartered Institute of Marketing. With a robust skill set that includes B2B, Business Continuity Planning, Business Development, Business Process Improvement, Business Process Outsourcing (BPO) and more. Nova Roberts has 1 emails on RocketReach.
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