Norman Stade Email
Head of Optimization and Application @ STRÖER Dialog Solutions GmbH
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Norman Stade Location
- Berlin, DE
Norman Stade Work
- 2026 -now Head of Optimization and Application @
- 2024 -2026 Senior Expert Workforce Management Optimization @
- 2022 -2024 Head of Workforce Management @
- 2021 -2022 Head of Customer Service Operations @
- 2020 -2021 Operations Manager @
- 2019 -2020 Interim Teamleader Training and Quality @
- 2017 -2020 Workforce Manager @
- 2014 -2017 Referent Workforcemanagement @
- 2008 -2014 Supervisor @ D+S communication center Rügen GmbH
Norman Stade Education
- IT College Putbus gGmbH
Fachinformatiker (Anwendungsentwicklung)
2003-2006
Norman Stade Skills
- Microsoft Office
- Forecasting
- Microsoft Excel
- Kundendienst
- English
- Reporting
- VBA
- Linux
- Intra Day Performance Management
- Windows
- Realtime Monitoring
- Customer Service
- Workforce Management
- Intra Day Performance
- Telekommunikation
- Outlook
- HTML
- Strategische Planung
- Dienstleistersteuerung
- Kennzahlen Reporting
- Kostenrechnung
- Automatisierung Von Report Und Forcasterstellung Mittels Vba
- Eventbedingte Forecasterstellung
- Kpi Monitoring and Analyse
- Vba Programmierung
- Adhoc Entscheidungsfindung in Real Time Steuerung
- Performance Konzipierung Neuer Schichtrotationen
- Erstellung Von Team and Mitarbeiterreports Zum Kpi Monitoring
- Controlling Von Mitarbeiterperformance/Teamperformance
- Steuerung Von Dienstleistern
- Dienstleistermonitoring and Controlling
- Kostenkontrolle Und Rechnungabnahme
- Icc
- Forecasterstellung Anhand Historischer Daten
- Callflowerstellung in Cisco Acd
- Abrechnungsanalyse Wfm Soll/Ist Analyse
Norman Stade Summary
- Norman Stade, based in Berlin, DE, is currently a Head of Optimization and Application at Ströer X GmbH. Norman Stade brings experience from previous roles at Ströer X GmbH, AIC Service & Call Center GmbH and Berlin Brands Group. Norman Stade holds a 2003 - 2006 Fachinformatiker in Anwendungsentwicklung @ IT College Putbus gGmbH. With a robust skill set that includes Microsoft Office, Forecasting, Microsoft Excel, Kundendienst, English and more. Norman Stade has 1 emails on RocketReach.
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Top STRÖER Dialog Solutions GmbH Employees
Sven Beiling
Chief Digital Officer (CDO)
Kamen, NRW, DE
Volkmar Pingel
SVP Key Account
Gelsenkirchen, NRW, DE
Michael Wagner
VP Onsite IT and Facility Management
Gelsenkirchen, NRW, DE
Narges Hekmat
Chief Operating Officer - COO
North Rhine-Westphalia, Germany
Uwe Lamnek
CEO STRÖER X (part of the STRÖER group)
Lübeck, SH, DE
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