Norman Managed Services Information

Norman is Higher Education’s shared IT support partner, delivering 24/7/365 service desk provision to more than 1 million staff and students across over 40 UK universities and partners worldwide. Operating from Northumbria University, Norman combines sector-specific expertise with a customer-first approach, providing both first and second line support that is tailored, reliable, and cost-efficient. Our team of trained analysts are dedicated to ensuring staff and students receive timely, effective support whenever they need it. Alongside our people, we are investing in innovative technology including Norman’s AI-powered virtual assistant, to provide faster, smarter and more accessible support. By combining human expertise with advanced digital tools, we help institutions improve efficiency, resilience and the overall experience of their users. Our always-on service model makes us a trusted extension of institutional IT teams, helping universities and partners unlock efficiencies, improve user experience, and focus resources where they matter most.