Norbert Kaiser Email

Head of Customer Service @ Q-Park Deutschland

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Norbert Kaiser Location

Cologne, NRW, DE

Norbert Kaiser Work

Head of Customer Service @ (September 2024 - Present)
Founder and Author | mindsetkaiser.de @ MindSetKaiser (August 2023 - December 2025)
Head Of Customer Service @ (November 2021 - July 2024)
Lead – Robotic Storage Platform | Amazon DSP @ (November 2019 - May 2020)
Founder | Nokatrium Blog @ Nokatrium (December 2015 - May 2020)
Team Leader Customer Support @ (October 2018 - November 2019)
CRM and CS Specialist @ (March 2012 - July 2018)
Customer Service Representative @ (June 2008 - February 2012)

Norbert Kaiser Education

University College Cork
Applied Psychology
2015-2018

Norbert Kaiser Skills

Analytical Skills
Analytical thinking and problem solving
Blogging
Brand Loyalty
Business Development
CX Leadership
Change Management
Coaching & Mentoring
Communication
Community Management
Conflict Resolution
Content Strategy
Cross-Functional Collaboration
Cross-functional Collaborations
Customer Engagement
Customer Experience
Customer Experience Management
Customer Insight
Customer Journey Mapping
Customer Loyalty
Customer Relations
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Satisfaction and CRM Implementation
Customer Service
Customer Service Management
Customer Service Operations
Customer Support
Customer Surveys
Data Analysis & Insights
Data-driven Decision Making
Digital Communication
Digital Transformation
Emotional Intelligence
Emotionale Intelligenz im Kundenservice
Empathy
Employee Loyalty
Esports Pro Player Management
Fehlerbehebung
Innovation im Kundenservice
Interpersonal Communication
Konfliktmanagement
Leadership
Leadership and Team Management
Mediation
Mentale Stärke und Resilienzförderung
Microsoft Office
Online Gaming
Operational Efficiency
Operational Excellence
Operations Management
People Development
Performance Management
Positive Psychologie und Optimismus
Positive Thinking
Problem Solving
Process Automation
Process Improvement
Process Optimization
Professional Twitch Moderation (+10k viewer)
Project Management
Prompt Engineering
Resiliency
Schulung
Social Media Marketing
Storytelling
Strategic Planning
Strategic and Analytical Thinking
Team Leadership
Team leadership and development
Thought Leadership
Voice of the Customer
Writing & Editing

Norbert Kaiser Summary

Norbert Kaiser, based in Cologne, NRW, DE, is currently a Head of Customer Service at Q-Park Germany. Norbert Kaiser brings experience from previous roles at MindSetKaiser, Animod GmbH, Amazon DSP and Nokatrium. Norbert Kaiser holds a 2015 - 2018 Applied Psychology @ University College Cork. With a robust skill set that includes Analytical Skills, Analytical thinking and problem solving, Blogging, Brand Loyalty, Business Development and more. Norbert Kaiser has 1 emails on RocketReach.