NiVRT Information

On March 18th, 2023, NīVRT™ was started with a mission to lead and provide “Customer Success out-of-the-box for small-mid size cloud services companies (aka SaaS) and for them to retain customers and grow revenue by providing solid foundation for Customer Success with governance, operational, execution blueprint and advanced technologies." Customer Success for SaaS firms is an emerging and growing field with immense growth. NīVRT is strengthening that inner-you for its SaaS customers, by looking inwards, to ensure revenue uplift thru renewals with highly satisfied customers. We in NīVRT are in the process of building the Customer Success framework with products with the above mission in mind. And then leveraging that framework to help you drive your customers' retention, their satisfaction, and revenue growth - thereby providing you the competitive advantage. NīVRT will lead with end-to-end thought leadership, delivery and execution built on following products … #1. BUILDSUCCESS™ (an Advisory Services Product) NīVRT will counsel to build and optimize your upcoming or existing Customer Success blueprint - - its organization - its processes - its practices - its assets (including systems, platforms) #2. EXPERIENCESUCCESS™ (a Managed Experience & Success Product, MESP™) NīVRT will build the Customer Success Flywheel (CSF) in its own Remote Delivery Center (RDC) leveraging BUILDSUCCESS ™ and wholly-operate as a turnkey outsourced Managed Experience & Success Provider (MESP ™) service on your behalf. This will include - - Governance - Operations (incl. handling non-critical/critical requests & incidents) - Self-service portals #3. SIMPLIFYSUCCESS™ (a Cloud based solution) NīVRT will develop platform to simplify rendering of Customer Success outcomes using advanced technologies as AI, AR, Metaverse. Rajan Bhatia, Founder and CEO