Retention Lead — Save A Card (SAC) @ (December 2021 - September 2022)
Customer Service Lead @ (January 2021 - March 2022)
Various Roles @ (April 2019 - March 2022)
Credit Collections Specialist @ (March 2020 - April 2021)
Customer Care Professional, US Consumer Cards @ (April 2018 - January 2021)
Co-Founder @ (September 2020 - March 2022)
Customer Loyalty Manager @ (February 2018 - April 2018)
Co-Founder @ Whitelake Infotech (May 2017 - March 2018)
Global Escalations - One Drive Support @ (November 2015 - January 2017)
Founder @ Fixkraft solutions (November 2013 - July 2015)
Technical Support Specialist - HP IPG @ (April 2013 - January 2014)
Nitya Prakhar Education
Lingaya's Vidyapeeth
Dropout (Computer Science)
2011-2013
Indian Institute of Technology, Madras
Dropout (Artificial Intelligence)
Harvard Business School Online
CS50 - AI and Python (Computer Programming, Specific Applications)
Nitya Prakhar Skills
AI Agents
Adaptation
Advisory
Agentic AI Development
Agile Methodologies
Airlines
Algorithms
Alternative Dispute Resolution
Analytical Skills
Artificial Intelligence (AI)
Attention to Detail
Business Development
Business Ownership
C-Level
Change Management
Communication
Conflict Management
Contact Centers
Conversational AI
Creative Ideation
Cross-functional Team Leadership
Customer Engagement
Customer Experience
Customer Journeys
Customer Loyalty
Customer Retention
Customer Service
Customer Service Management
Customer Service Operations
Customer Service Training
Customer Success
Customer Support
Data Analysis
Data Science
Digital Transformation
Employee Engagement
Employee Training
Engineering
English
Entrepreneurship
GTM
Go-to-Market Strategy
IT Consulting
IT Service Management
Interpersonal Skills
Kitchen Management
Large Language Models (LLM)
Lead Generation
Leadership
Leadership Accountability
Learning Management
Machine Learning
Management
Marketing Campaigns
Membership Retention
Microsoft Outlook
Microsoft Power BI
Multi-agent Systems
Negotiation
Networking
Online Support
Operational Excellence
Operations Management
Organization Skills
Organizational Development
Organizational Leadership
People Management
Printing Solutions
Product
Product Adoption
Product Design
Product Management
Project Management
Retention Management
Retention Strategies
Sales
Service Delivery
Software Consulting
Software Design
Software Development
Software Project Management
Software as a Service (SaaS)
Strategic Leadership
Strategic Planning
Strategic Visionary
Strategy
Subject Matter Experts
Team Leadership
Team Management
Teamwork
Technical Support
Technology Management
Trusted Business Partner
Upselling
Vibe coding
leadership
Nitya Prakhar Summary
Nitya Prakhar, based in India, is currently a Co-Founder and CEO at wrrk.ai. Nitya Prakhar brings experience from previous roles at Botwot, 3-E Research Labs , Trinity Global Workforce and Aurum CoNexus. Nitya Prakhar holds a 2011 - 2013 Dropout in Computer Science @ Lingaya's Vidyapeeth. With a robust skill set that includes AI Agents, Adaptation, Advisory, Agentic AI Development, Agile Methodologies and more. Nitya Prakhar has 2 emails on RocketReach.
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