2012 -
2013 Director of "Clalit" service centers @
2010 -
2012 Director of Marketing and Customer Relations @
Nir Lautman Education
Ben Gurion University
Master of Business Administration (M.B.A.) (Business Administration and Management, General)
2012
-
2013
Ben-Gurion University of the Negev
Bachelor of Arts (B.A.) (Business Administration and Management, General)
2000
-
2003
Nir Lautman Skills
Contact Centers
Call Center
Outsourcing
Operations Management
Operational Excellence
Telemarketing
IVR
Process Improvement
Quality Management
Customer Service
Management
CRM
Change Management
CTI
Sales Operations
Recruiting
Process Migration
Transition Management
BPO
Strategic Planning
Strategy
Microsoft Word
Marketing
Project Management
Nir Lautman Summary
Nir Lautman, based in Israel, is currently a VP Customer Service at Clal Insurance. Nir Lautman brings experience from previous roles at Babcom Centers L.T.D and Bezeq On Line. Nir Lautman holds a 2012 - 2013 Master of Business Administration (M.B.A.) in Business Administration and Management, General @ Ben Gurion University. With a robust skill set that includes Contact Centers, Call Center, Outsourcing, Operations Management, Operational Excellence and more. Nir Lautman has 2 emails and 1 mobile phone numbers on RocketReach.
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