2012 -
2013 Greater China Customer Service Center Manager @
2009 -
2012 Operations Manager @
2006 -
2010 Service Delivery Manager @
2003 -
2006 ITSD Lead @
2002 -
2003 Database admin. Assistant @ Misys Healthcare Systems
Ning Guo Education
Mannheim Business School 2017
-
2019
Ning Guo Skills
IT Service Management
Process Improvement
Service Delivery
SLA
Outsourcing
ITIL
Six Sigma
Process Engineering
Operations Management
People Management
Team Leadership
Team Management
Cross-functional Team Leadership
Management
Team Building
Project Management
Business Process Improvement
Software Documentation
Business Process
IT Management
Service Desk
Business Strategy
Change Management
PMP
Troubleshooting
BPO
CRM
Program Management
Coaching
Vendor Management
Business Development
Customer Satisfaction
Call Centers
IT Strategy
Leadership
ERP
Integration
Business Analysis
Service Management
Business Intelligence
Data Center
IT Operations
Information Technology
Logistics
Pre-sales
Product Management
Project Portfolio Management
Quality Assurance
Sales Operations
Strategy
Research
Project Portfolio
Cross Functional Team Leadership
Pre Sales
Microsoft Word
Cross Functional Team
Ning Guo Summary
Ning Guo, based in Stuttgart, BW, DE, is currently a Head of Global Sales Operations at Festo. Ning Guo brings experience from previous roles at Festo. Ning Guo holds a 2017 - 2019 Mannheim Business School. With a robust skill set that includes IT Service Management, Process Improvement, Service Delivery, SLA, Outsourcing and more. Ning Guo has 2 emails on RocketReach.
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