Nina P. Email
AML Analyst and Customer Success Specialist @ Realaml
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Nina P. Location
- Manila, Philippines
Nina P. Work
- AML Analyst and Customer Success Specialist @ (May 2023 - Present)
- Workgroup Leader @ (August 2022 - May 2023)
- Account Executive @ (February 2021 - August 2022)
- Account Development Executive @ (April 2020 - January 2021)
- Customer Care Professional @ (September 2016 - April 2020)
- Customer Service Representative @ (February 2012 - August 2016)
- Transaction Monitoring Evaluator @ (December 2007 - May 2011)
- Escalation Officer @ (February 2006 - December 2007)
- Customer Service Representative @ (May 2005 - January 2006)
Nina P. Education
- St. Scholastica's College, Manila
Bachelor of Arts in Mass Communication
2001-2005
Nina P. Skills
- Account Management
- Analytical Skills
- Anti-Money Laundering
- Attention to Detail
- Banking
- Billing Process
- Billing Services
- Billing Systems
- Business-to-Business (B2B)
- Call Monitoring
- Cancellations
- Chat
- Coaching & Mentoring
- Communication
- Consultative Selling
- Credit Cards
- Customer Base
- Customer Escalation Management
- Customer Experience
- Customer Interaction
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Success
- Data Analysis
- Deal Closure
- Digital Sales
- Dispute Resolution
- English
- Exceeding Quotas
- Executive Visibility
- Finance
- Help Desk Support
- Interpersonal Skills
- Key Metrics
- Key Performance Indicators
- Knowledge Acquisition
- Lead Qualification
- Leadership
- MEDDIC Sales Methodology
- Management
- Managing Accounts (Accounting)
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Negotiation
- Net Promoter Score
- New Business Development
- Onboarding
- Oral Communication
- Order Processing
- Outbound Marketing
- Post-Sales
- Presentation Skills
- Presentations
- Problem Solving
- Product Customization
- Product Service
- Product Support
- Quality Assurance
- Query Resolution
- Quotations
- Relationship Development
- Retail
- Retail Banking
- Sales
- Sales Processes
- Software Sales
- Software Support
- Spelling
- Subject Matter Experts
- Support Documentation
- Team Leadership
- Teamwork
- Training
- Troubleshooting
- Upselling
- Value Selling
- Voice of the Customer
- Written Communication
- coaching and mentoring
Nina P. Summary
- Nina P., based in Metro Manila, Philippines, is currently a AML Analyst and Customer Success Specialist at Realaml. Nina P. brings experience from previous roles at Zoom and American Express. Nina P. holds a 2001 - 2005 Bachelor of Arts in Mass Communication @ St. Scholastica's College, Manila. With a robust skill set that includes Account Management, Analytical Skills, Anti-Money Laundering, Attention to Detail, Banking and more.
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