Niloy Roy Email & Phone Number
Manager, Product Implementation @ Salesforce
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Niloy Roy Location
- Hyderabad, IN
Niloy Roy Work
- Manager, Product Implementation @ (November 2022 - Present)
- Knowledge Program Manager @ (January 2020 - November 2022)
- Product Owner @ (August 2018 - January 2020)
- Global Operations Lead - Knowledge Management @ (March 2016 - August 2018)
- Global Quality Lead - Knowledge Management @ (December 2013 - March 2016)
- Knowledge Centered Support (KCS) Program Support @ (October 2012 - November 2014)
- Incident Manager @ (July 2012 - September 2012)
- Assistant Manager Operations @ (August 2010 - May 2012)
- Subject Matter Expert @ (May 2008 - August 2010)
- Technical Support Executive @ (January 2007 - May 2008)
Niloy Roy Education
- College of Engineering Roorkee (COER)
B.Tech (Information Technology)
2002-2006 - DAV Centenary Public School
Senior Secondary (Science)
1997-2000 - St. Mary's Sr. Sec. School, Haridwar 1995-1996
Niloy Roy Skills
- KCS
- Certified Trainer
- Incident Management
- Management
- Integration
- ITIL
- Service Delivery
- Business Process Improvement
- Vendor Management
- IT Operations
- SLA
- IT Service Management
- People Management
- Train the Trainer
- Business Analysis
- Quality Assurance
- Major Incident
- Managed Services
- Process Engineering
- Business Process
- SLA Management
Niloy Roy Summary
- Niloy Roy, based in Hyderabad, IN, is currently a Manager, Product Implementation at Salesforce. Niloy Roy brings experience from previous roles at Salesforce, ServiceNow and Ericsson. Niloy Roy holds a 2002 - 2006 B.Tech in Information Technology @ College of Engineering Roorkee (COER). With a robust skill set that includes KCS, Certified Trainer, Incident Management, Management, Integration and more. Niloy Roy has 3 emails and 2 mobile phone numbers on RocketReach.
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