Nikos Diktakis Email
Head of Alpha Bank Account Operations | Mellon Group @ Mellon Group
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Nikos Diktakis Location
- Greece
Nikos Diktakis Work
- Head of Alpha Bank Account Operations | Mellon Group @ (April 2024 - Present)
- Head of Global Issuing @ (September 2020 - January 2026)
- Head of Banking and Acquiring contact center operations @ (January 2019 - September 2020)
- Contact Center Manager @ (October 2018 - September 2020)
- Contact Center Manager @ (December 2015 - October 2018)
- Collection Manager @ (December 2014 - December 2015)
- Collection Manager @ PALADINO S.A (May 2012 - December 2014)
- Customer Service and Sales assistant manager and Operations Dept. (Feb 2007 to Jan 2011) @ Citibank International Plc (February 2007 - December 2010)
- Citiphone Assign Supervisor @ Citibank International Plc (May 2006 - February 2007)
- Sales Representative @ Citibank International Plc (June 2005 - May 2006)
Nikos Diktakis Education
- Alba Graduate Business School
Executive program , Leading customer service excellence (Customer Service Management)
2017-2017 - City University of Seattle
MSc in Shipping Management (Maritime Studies)
2010-2011 - Athens University of Economics and Business
Bachelor's degree (Economics)
1998-2005
Nikos Diktakis Skills
- Banking
- Customer Relations
- Customer Service
- Sales Management
- Call Center
- Policy
- Credit Cards
- Servicing
- Loans
- Cards
- Performance Management
- Credit Risk
- Portfolio Management
- Risk
- People Management
- Operations Management
- Retail Banking
- Negotiation
- MIS
- Team Building
- Excel
- Access
- English
- Microsoft Office
- Investments
- Data Analysis
- Team Management
- Team Leadership
- Management
- Call Centers
- CRM
- Financial Risk
- Loan Servicing
- Training
- Risk Management
- Recruiting
- Human Resources
- Finance
- Business Planning
- Teamwork
- Business Strategy
- Business Development
- Business Analysis
- Analysis
- Microsoft Word
- Research
- Contact Centers
- Analytical Skills
Nikos Diktakis Summary
- Nikos Diktakis, based in Greece, is currently a Head of Alpha Bank Account Operations | Mellon Group at Mellon Group. Nikos Diktakis brings experience from previous roles at SIA S.p.A. and First Data Corporation. Nikos Diktakis holds a 2017 - 2017 Executive program , Leading customer service excellence in Customer Service Management @ Alba Graduate Business School. With a robust skill set that includes Banking, Customer Relations, Customer Service, Sales Management, Call Center and more. Nikos Diktakis has 2 emails on RocketReach.
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