Nikko Bengco Email
Director of Support Operations, Philippines @ Savioke
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Nikko Bengco Location
- Calabarzon, Philippines
Nikko Bengco Work
- Director of Support Operations, Philippines @ (August 2024 - Present)
- Director, Global Support @ (November 2022 - August 2024)
- Global Team and PH Site Leader @ (June 2022 - November 2022)
- VP, Customer Support @ (December 2021 - May 2022)
- Site Director, Shared Services Operations @ (November 2020 - December 2021)
- Senior Operations Manager, Technical Services Center @ CWT (February 2014 - August 2020)
- Operations Manager, Technical Services and Support @ (January 2013 - February 2014)
- Global IT Service Desk Supervisor @ (May 2012 - January 2013)
- Operations Supervisor (Triage and Security Engineering) @ (May 2009 - May 2012)
- Systems Trainer (Training Supervisor) @ (February 2008 - May 2009)
- Call Center Program Trainer (part-time, 40 hrs a month) @ Informatics Computer Institute (January 2006 - January 2009)
- L2 Technical Support Specialist @ (May 2006 - February 2008)
Nikko Bengco Education
- Informatics Computer Institute
Associates (Computer Science)
- Informatics International College
Bachelor of Science (Computer Science)
Nikko Bengco Skills
- Team Management
- Training
- Call Centers
- Performance Management
- Project Management
- Business Analysis
- Change Management
- Software Documentation
- Business Process Management
- ITIL
- Technical Support
- Outsourcing
- Firewalls
- Operations Management
- Call Center
- ITIL Certified
- Security
- Information Technology
- Service Delivery
- Cloud Computing
- CRM
- SLA
- BPO
- Customer Satisfaction
- Lean Six Sigma
- Customer Experience
- Data Analysis
- Financial Analysis
- Analytical Skills
- Key Performance Indicators
- Statistical Data Analysis
- Microsoft Office
- Customer Service
- Management
- Training Delivery
- Coaching
- Soft Skills
- People Skills
- Team Leadership
- Leadership
- People Management
- Performance Appraisal
- Process Improvement
- Contact Center Management
- Call center start-up
- Call Center Development
- Call Center Administration
- Instructional Design
- Troubleshooting
- Microsoft Word
- Strategy
Nikko Bengco Summary
- Nikko Bengco, based in Calabarzon, Philippines, is currently a Director of Support Operations, Philippines at Relay Robotics. Nikko Bengco brings experience from previous roles at Bentley Systems, Dexterous Group, Toku and Okta. Nikko Bengco holds a Associates in Computer Science @ Informatics Computer Institute. With a robust skill set that includes Team Management, Training, Call Centers, Performance Management, Project Management and more. Nikko Bengco has 1 emails on RocketReach.
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Nikko Bengco
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