Nikki Wheeler Email
Director, Customer Service and Case Evaluation @ The Phia Group, LLC
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Nikki Wheeler Location
- Texas, United States
Nikki Wheeler Work
- Director, Customer Service and Case Evaluation @ (November 2023 - Present)
- Director, Navigation @ (August 2022 - September 2023)
- Director, Member Services @ (January 2020 - August 2022)
- Manager, Claims and Member Services @ (December 2018 - January 2020)
- Supervisor, Member and Provider Services @ (July 2014 - December 2018)
- Correspondence Specialist, Member Services @ (January 2012 - July 2014)
- Member Service Professional @ (May 2008 - January 2012)
Nikki Wheeler Skills
- Benefits Administration
- COBRA
- Call Center Administration
- Call Routing
- Client Relations
- Coaching
- Communication
- Contact Center Management
- Contact Center Strategy
- Creative Problem Solving
- Customer Escalation Management
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service
- Customer Service Management
- Customer Service Operations
- Customer Support
- Customer Surveys
- De-escalation
- Dental Insurance
- Directors
- Eligibility
- Employee Benefits
- Escalation Resolution
- Group Medical
- Health Benefits Administration
- Health Insurance
- Health Plan Operations
- Health Plans
- Healthcare Management
- Insurance Claims
- Insurance Policies
- Leadership
- Leadership Development
- Management
- Member Relations
- Presentations
- Proactive Leadership
- Problem Solving
- Process Redesign
- Relationship Building
- Self-funded
- Strategic Planning
- Team Leadership
- Teamwork
- Third Party Administration
- U.S. Health Insurance Portability and Accountability Act (HIPAA)
- Working with Brokers
Nikki Wheeler Summary
- Nikki Wheeler, based in Texas, United States, is currently a Director, Customer Service and Case Evaluation at The Phia Group, LLC. Nikki Wheeler brings experience from previous roles at Imagine360. With a robust skill set that includes Benefits Administration, COBRA, Call Center Administration, Call Routing, Client Relations and more. Nikki Wheeler has 1 emails on RocketReach.
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