Nikki Powell Email & Phone Number
Director of Citizen Contact @ Capita
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Nikki Powell Location
- Stoke-on-Trent, GB
Nikki Powell Work
- Director of Citizen Contact @ (February 2023 - Present)
- UK Chief Operations Director (Interim) @ (March 2022 - February 2023)
- Director Of Patient Services and Experience @ (June 2019 - February 2022)
- Director of Customer Experience @ (July 2017 - June 2019)
- Director of Customer Operations (Interim) @ (July 2015 - June 2017)
- Head of Performance (Interim) @ (April 2014 - March 2015)
- Head of Contact Centre (Interim) @ (October 2013 - March 2014)
- Interim Head of Contact Centre @ (August 2013 - November 2013)
- Head of Performance and Head of Customer Experience @ Phones 4u (October 2007 - August 2013)
- Retail Store Manager @ Phones 4u (September 2006 - September 2007)
- Telesales Sales Manager @ (March 2000 - September 2006)
Nikki Powell Education
- Arden University
Master of Business Administration - MBA (Business Administration, Management and Operations)
2025-2027
Nikki Powell Skills
- Performance Management
- Operations Management
- Sales Management
- Strategic Planning
- Project Planning
- Organizational Effectiveness
- Root Cause Analysis
- Time Management
- Process Optimization
- Sales Effectiveness
- Operational Efficiency
- Talent Management
- Talent Acquisition
- Staff Development
- Business Process Improvement
- Call Centers
- Customer Experience
- Management
- Training
- Customer Retention
- Recruiting
- Coaching
- Sales
- Direct Sales
- E-commerce
- Team Leadership
- Team Building
- Change Management
- Telecommunications
- Employee Engagement
- Cross-functional Team Leadership
- Retail
- Team Management
- Customer Service
- Process Improvement
- Business Process
- Project Delivery
- CRM
- Outsourcing
- Contact Centers
- Stakeholder Management
- Account Management
- Strategy
- Employee Training
- Leadership
- Customer Satisfaction
- Human Resources
- Sales Operations
- Telemarketing
- Sales Process
- E Commerce
- Cross Functional Team Leadership
- Business Strategy
- Project Management
Nikki Powell Summary
- Nikki Powell, based in Stoke-on-Trent, GB, is currently a Director of Citizen Contact at Capita. Nikki Powell brings experience from previous roles at Careium, Sciensus, Pendragon PLC and UK Flooring Direct. Nikki Powell holds a 2025 - 2027 Master of Business Administration - MBA in Business Administration, Management and Operations @ Arden University. With a robust skill set that includes Performance Management, Operations Management, Sales Management, Strategic Planning, Project Planning and more.
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