Senior Manager, Customer Intelligence @ (February 2015 - May 2016)
Manager, Client Service Center Operations @ (April 2013 - January 2015)
Senior Operations Associate @ (July 2012 - March 2013)
CSC Analyst @ (February 2012 - June 2012)
Assistant Neighborhood Manager @ (April 2010 - December 2011)
VP, Service Development and Integrity @ (May 2023 - July 2024)
Executive Director epocrates Operations @ (December 2020 - May 2023)
Director, Technology Enabled Services @ (August 2018 - November 2020)
Resident Service Specialist(RSS) @ (May 2008 - April 2010)
Nikki Pooler Education
Harvard Business School Executive Education 2022-2022
Nikki Pooler Skills
Customer Satisfaction
Call Centers
Team Building
Microsoft Office
Workforce Management
Employee Relations
Recruiting
Call Center
Data Entry
Team Leadership
Schedules
Employee Training
Training & Development
Phone Skills
Spreadsheets
Residential Buildings
Conflict Management
DISC
Fair Housing
Implementation Of Policies
Mentoring Of Staff
Staff Scheduling
Appointment Scheduling
Fast Learner
Attention To Detail
Building Maintenance
Promotions
Hiring
Vendor Management
Customer Retention
Customer Service
Time Management
Process Improvement
Budgets
Microsoft Excel
Forecasting
Training and Development
Executive Support
Marketing
Nikki Pooler Summary
Nikki Pooler, based in Belfast, ME, US, is currently a VP Client Success and Sales Strategy at Signify Health. Nikki Pooler brings experience from previous roles at athenahealth. Nikki Pooler holds a 2022 - 2022 Harvard Business School Executive Education. With a robust skill set that includes Customer Satisfaction, Call Centers, Team Building, Microsoft Office, Workforce Management and more. Nikki Pooler has 2 emails and 1 mobile phone numbers on RocketReach.
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