Nikita Smith Email
Call Center Operations Manager and New Business Development @ Real Promotions
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Nikita Smith Location
- Cape Town, WC, ZA
Nikita Smith Work
- Call Center Operations Manager and New Business Development @ (August 2017 - Present)
- Sales junior operations lead @ (October 2016 - Present)
- Customer Care Team Manager @ (November 2015 - August 2016)
- Sales Team Manager @ Dialect Outbound Services (April 2015 - November 2015)
- Customer Care Team Manager - Niche Accounts @ (May 2014 - April 2015)
- Sales Team Manager - British Gas Business @ (August 2013 - May 2014)
- Lead Associate - Advocate - British Gas Business @ WNS Global Services SA (April 2013 - May 2013)
- Associate - Advocate - British Gas Business @ WNS Global Services SA (December 2012 - March 2013)
- Customer Care Agent - British Gas Business @ WNS Global Services SA (October 2012 - November 2012)
Nikita Smith Education
- University of Cape Town
Project Management (Project Management)
2016-2016 - University of Cape Town
Advanced Project Management (Project Management)
2016-2016 - Cape Peninsula University of Technology
Maritime Studies
2008-2009
Nikita Smith Skills
- Training
- Management
- Customer Service
- Coaching
- Process Improvement
- PowerPoint
- Change Management
- Customer Satisfaction
- Team Building
- Leadership
- Public Speaking
- Team Management
- Recruiting
- Strategic Planning
- Microsoft Word
- Social Media
- Microsoft Excel
- Project Management
- Research
- Client Relations
- Report Writing
- Client Focused
- Data Analysis
- Client Services
- Client Liaison
- KPI Reports
- Performance Reporting
- Reporting
Nikita Smith Summary
- Nikita Smith, based in Cape Town, WC, ZA, is currently a Call Center Operations Manager and New Business Development at Real Promotions. Nikita Smith brings experience from previous roles at Webhelp SA, Dialect Outbound Services and WNS Global Services SA. Nikita Smith holds a 2016 - 2016 Project Management in Project Management @ University of Cape Town. With a robust skill set that includes Training, Management, Customer Service, Coaching, Process Improvement and more. Nikita Smith has 1 emails on RocketReach.
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