Nikhil Kumar Email

Senior Vice President - Customer Experience @ EaseMyTrip.com

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Nikhil Kumar Location

Delhi, India

Nikhil Kumar Work

2025 - now Senior Vice President - Customer Experience @ EaseMyTrip.com
2022 - now Vice President - Operations @ EaseMyTrip.com
2019 - 2022 Assistant Vice President @ EaseMyTrip.com

2018 - 2022 Sr. Manager Operations @ EaseMyTrip.com
2018 - 2018 Manager Operations @ EaseMyTrip.com
2017 - 2018 Assistant Manager - Operations @ EaseMyTrip.com
2017 - 2017 Team leader @ EaseMyTrip.com
2016 - 2017 Floor Supervisor @ Goibibo
2014 - 2016 Team Coach @ Yatra Online Ltd.
2012 - 2014 Senior Executive @ InterGlobe Technologies

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Nikhil Kumar Skills

Customer Service
Customer Satisfaction
Customer Retention

Team Management
Ticketing
Refunds
Business Process Outsourcing (BPO)
Service-Level Agreements (SLA)
Call centre
Employee Engagement

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Nikhil Kumar Summary

Nikhil Kumar, based in Delhi, India, is currently a Senior Vice President - Customer Experience at EaseMyTrip.com. Nikhil Kumar brings experience from previous roles at EaseMyTrip.com. With a robust skill set that includes Customer Service, Customer Satisfaction, Customer Retention, Team Management, Ticketing and more. Nikhil Kumar has 2 emails on RocketReach.

Nikhil Kumar Emails

Found 2 emails

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Rikant Pittie

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Anurag Dixit

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