Nikhil Kumar Email & Phone Number
Senior Vice President - Customer Experience @ EaseMyTrip.com
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Nikhil Kumar Location
- Delhi, DL, IN
Nikhil Kumar Work
- Senior Vice President - Customer Experience @ (March 2025 - Present)
- Manager Operations @ (March 2018 - October 2018)
- Vice President - Operations @ (April 2022 - Present)
- Assistant Vice President @ (July 2019 - April 2022)
- Sr. Manager Operations @ (October 2018 - April 2022)
- Assistant Manager - Operations @ (July 2017 - March 2018)
- Team leader @ (March 2017 - June 2017)
- Floor Supervisor @ (January 2016 - March 2017)
- Team Coach @ (October 2014 - January 2016)
- Senior Executive @ (May 2012 - September 2014)
Nikhil Kumar Skills
- Customer Service
- Customer Satisfaction
- Customer Retention
- Team Management
- Ticketing
- Refunds
- Business Process Outsourcing (BPO)
- Service-Level Agreements (SLA)
- Call centre
- Employee Engagement
- Operations Management
- Sales Operations
- Business Analysis
- Soft Skills
- Performance Management
- Amadeus
- Galileo
- Sabre
- Management Information Systems (MIS)
- Team Leadership
- Teamwork
- Attrition Reduction
- Quality Auditing
- lean six sigma black belt
- ISO 9001
- ISO 27001
Nikhil Kumar Summary
- Nikhil Kumar, based in Delhi, DL, IN, is currently a Senior Vice President - Customer Experience at EaseMyTrip.com. Nikhil Kumar brings experience from previous roles at EaseMyTrip.com. With a robust skill set that includes Customer Service, Customer Satisfaction, Customer Retention, Team Management, Ticketing and more. Nikhil Kumar has 2 emails and 1 mobile phone numbers on RocketReach.
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