Nikhil Kumar Email
Senior Vice President - Customer Experience @ EaseMyTrip.com
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Nikhil Kumar Location
- Delhi, India
Nikhil Kumar Work
- 2025 - now Senior Vice President - Customer Experience @
- 2022 - now Vice President - Operations @
- 2019 - 2022 Assistant Vice President @
- 2018 - 2022 Sr. Manager Operations @
- 2018 - 2018 Manager Operations @
- 2017 - 2018 Assistant Manager - Operations @
- 2017 - 2017 Team leader @
- 2016 - 2017 Floor Supervisor @
- 2014 - 2016 Team Coach @
- 2012 - 2014 Senior Executive @
Nikhil Kumar Skills
- Customer Service
- Customer Satisfaction
- Customer Retention
- Team Management
- Ticketing
- Refunds
- Business Process Outsourcing (BPO)
- Service-Level Agreements (SLA)
- Call centre
- Employee Engagement
- Operations Management
- Sales Operations
- Business Analysis
- Soft Skills
- Performance Management
- Amadeus
- Galileo
- Sabre
- Management Information Systems (MIS)
- Team Leadership
- Teamwork
- Attrition Reduction
- Quality Auditing
- lean six sigma black belt
- ISO 9001
- ISO 27001
Nikhil Kumar Summary
- Nikhil Kumar, based in Delhi, India, is currently a Senior Vice President - Customer Experience at EaseMyTrip.com. Nikhil Kumar brings experience from previous roles at EaseMyTrip.com. With a robust skill set that includes Customer Service, Customer Satisfaction, Customer Retention, Team Management, Ticketing and more. Nikhil Kumar has 2 emails on RocketReach.
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