Junior Systems Administrator @ (May 2017 - May 2019)
Associate IT Support Specialist @ (February 2015 - April 2017)
IT Support Administrator @ (July 2014 - October 2014)
Service Desk Technician @ (August 2013 - July 2014)
Help Desk Technician @ (September 2009 - June 2012)
Nigel Jackson Education
James Rumsey Technical Institute
(Communications)
2003-2004
Jefferson High School
Nigel Jackson Skills
Active Directory
Application Support
Attention to Detail
Azure Active Directory
BMC Remedy
Backup & Recovery Systems
Call Centers
Call Tracking
Communication
Computer Hardware
Computer Repair
Computer Setup
Customer Communication
Customer Interaction
Customer Satisfaction
Customer Service
Customer Support
Desktop Application Support
Desktop Computers
Federal Government
Group Policy
Hardware
Hardware Solutions
Help Desk Support
IT Escalation
IT Management
IT Service Management
ITIL
Incident Management
Information Technology
Internet Troubleshooting
Laptops
Local Government
Mac
Microsoft Endpoint Configuration Manager
Microsoft Exchange
Microsoft Office
Microsoft Platform
Mobile Device Management
Networking
Office 365
Onboarding
Operating Systems
Oral Communication
Outlook
Polycom
Powershell
Preventive Maintenance
Printers
Professional Manner
Public Trust
Record Maintenance
Remote Access
Remote Desktop
Service Contract Act
Service Desk Management
ServiceNow
Skilled Multi-tasker
Software Deployment
Software Documentation
Software Installation
Storage
System Administration
Team Leadership
Technical Support
Technical Understanding
Telephone Support
Thin Clients
Training
Troubleshooting
User Administration
User Documentation
VPN
Windows
Windows Server
Written Communication
Step
Archives
SCCM
Printing
Citrix
Infrastructure
Service Desk
System Software
Fault Management
Adjustments
Mainframe
Line Maintenance
Database Applications
Password Resets
Windows XP
Windows 7
Security
PKI
Internet Services
Keys
Routing
Windows 8
IP Networking
Opposition
Outages
Cisco Anywhereconnect Secure Mobility Client
Escalation
Cell
Tier Ii
Plotters
Sla
Virus
Complexity Theory
Project Management
Access
Cisco VPN
Keyboards
Peripherals
Retail
Management System
DNS
Controllers
Endpoint Security
Accountability
Technical Ability
Configuration Management
Director
Modifications
Energy
Outlook Express
Operations
Blackberry
Microsoft Access
Maintenance
Email
SD
Security Management
Permissions
Performing
Prompt
Tape Backup
House
Item Processing
Mail
Servers
Inspectors
DHCP
Tape Storage
Firewalls
Distribution
System Center
Connectivity
Materials
Software
Knowledge Base
Spyware
Tablets
Interpersonal Skills
Parts
Lists
Software Development
Problem Solving
Performance Management
POS
Nigel Jackson Summary
Nigel Jackson, based in Frederick, MD, US, is currently a Hardware Specialist Information Technology at Belcan Engineering. Nigel Jackson brings experience from previous roles at Legal & General America, Belcan Engineering, Access National Bank and Wvu Medicine. Nigel Jackson holds a 2003 - 2004 James Rumsey Technical Institute. With a robust skill set that includes Active Directory, Application Support, Attention to Detail, Azure Active Directory, BMC Remedy and more. Nigel Jackson has 2 emails and 1 mobile phone numbers on RocketReach.
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