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Niel Dercksen Location
Johannesburg, GP, ZA
Niel Dercksen Work
2020 -now Information Technology Support Engineer (Call Centre) @
2020 -2020 Engineer and Service Desk Engineer @
2018 -2019 Technical Service Teamleader @ ATIO Pty Ltd
2006 -2018 First Call Resolution Manager @ ATIO Pty Ltd
1998 -2006 Remote Support Engineer @ ATIO Pty Ltd
Niel Dercksen Education
Pretoria Tuine 1991-1995
Niel Dercksen Skills
Contact Centre
SIP Trunking
Switches
MPLS
Call Centers
Pre Sales
Avaya
WAN
Telecommunications
Cisco Technologies
Voice Mail
Managed Services
Avaya Technologies
Technical Support
Troubleshooting
ISDN
Strategic Planning
SIP
Network Design
Team Leadership
H.323
Training
Telephony
Wireless
Contact Centers
CTI
QoS
Avaya Products
Unified Communications
IP
TCP/IP
VPN
Lan Wan
Routing
IVR
ACD
VoIP
Avaya IP Telephony
Avaya Site Administration Asa
Nectar Monitoring
Avaya Aura
Avaya Communication Manager
Avaya Site Administration
Niel Dercksen Summary
Niel Dercksen, based in Johannesburg, GP, ZA, is currently a Information Technology Support Engineer (Call Centre) at ER24. Niel Dercksen brings experience from previous roles at Illation AI and ATIO Pty Ltd. Niel Dercksen holds a 1991 - 1995 Pretoria Tuine. With a robust skill set that includes Contact Centre, SIP Trunking, Switches, MPLS, Call Centers and more. Niel Dercksen has 1 emails on RocketReach.
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