Sr. Manager National Dispatch Center and Bot Operations @ (April 2019 - October 2021)
Sr. Manager National Dispatch Center @ (December 2016 - April 2019)
SameDay City District Manager @ (October 2014 - December 2016)
Retail District Manager @ (February 2008 - October 2014)
Sr. Manager Retail Operations @ (January 2004 - May 2006)
Transportation Operations Manager @ (January 2004 - May 2006)
Project Engineer Specialist @ (June 2002 - January 2004)
Service Assurance Leader and Customer Service Agent @ (July 1997 - May 2002)
Couirer @ (October 1995 - July 1997)
Nicole Shepard Education
Alliance University
Bachelor's degree (Organizational Leadership)
Nicole Shepard Skills
Autonomous deliveries
Autonomous deliveries and devices
Autonomous delivery infrastructure
Change Management
Customer Service
Customer service call center management
Data Analytics
Dispatch logistics
Electric Personal delivery devices
Fleet Management
Goal Setting
Logistics Management
Overnight pickup and delivery operations
Package sortation operations
Pickup and delivery Operations
Print Management
Remote leadership
Retail
Route planning and evaluations
Same day pickup and delivery logistics
Strategic Planning
Team Leadership
Team Management
Teleoperations
Transportation Management
Workforce Planning
transportation logistics
Nicole Shepard Summary
Nicole Shepard, based in Plano, TX, US, is currently a Managing Director, Operations Support at FedEx Office. Nicole Shepard brings experience from previous roles at FedEx Office. Nicole Shepard holds a Bachelor's degree in Organizational Leadership @ Alliance University. With a robust skill set that includes Autonomous deliveries, Autonomous deliveries and devices, Autonomous delivery infrastructure , Change Management, Customer Service and more. Nicole Shepard has 5 emails and 1 mobile phone numbers on RocketReach.
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