Agency Operations Manager @ (November 2019 - March 2022)
Service and Customer Experience Manager @ (June 2019 - November 2019)
Digitial Experience Agent @ (June 2018 - May 2019)
Insurance Agent @ (February 2016 - June 2018)
Retention Specialist @ (October 2014 - May 2015)
Retention Supervisor @ (May 2013 - July 2014)
Quality Assurance Advocate @ (November 2012 - May 2013)
Retention Advocate @ (August 2011 - November 2012)
Retention Specialist @ (August 2010 - August 2011)
Senior Customer Service Representative @ (March 2007 - August 2010)
Nicole Fleming Education
Texas State University
Bachelor of Arts (B.A.) (Sociology)
The Woodlands High School
General (All)
Nicole Fleming Skills
Customer Retention
Broadband
Telecommunications
Telephony
VoIP
Customer Experience
Avaya
Team Leadership
Training
Process Improvement
Team Building
Customer Service
Sales
Cable Television
T1
Wireless
Call Centers
Avaya Technologies
Customer Satisfaction
Leadership
Account Management
Coaching
Troubleshooting
Sales Process
Management
Solution Selling
Sales Operations
Marketing
Analysis
Employee Training
Recruiting
Technical Support
Enterprise Software
Sales Management
Ethernet
IP
Direct Sales
Cross-functional Team Leadership
Cold Calling
Microsoft Office
Interviews
Human Resources
Strategic Partnerships
Managed Services
Social Media Marketing
Digital Marketing
Operations Management
Licensing
Business Process Improvement
Contact Centers
Nicole Fleming Summary
Nicole Fleming, based in Kyle, TX, US, is currently a Commercial Division Manager at PolicyWatch. Nicole Fleming brings experience from previous roles at Farmers Insurance Agencies, InsurePro and The Zebra. Nicole Fleming holds a Bachelor of Arts (B.A.) in Sociology @ Texas State University. With a robust skill set that includes Customer Retention, Broadband, Telecommunications, Telephony, VoIP and more. Nicole Fleming has 3 emails and 1 mobile phone numbers on RocketReach.
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