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Nicole Eury Work
Director - Operational Risk and Client Experience @ (April 2026 - Present)
Learning and Development Manager @ (December 2025 - April 2026)
Learning and Development Manager @ (February 2025 - November 2025)
Learning and Development Supervisor @ (November 2024 - February 2025)
Senior Operations Manager @ (May 2019 - September 2024)
Operations Manager @ (June 2014 - May 2019)
Learning Manager @ (June 2012 - June 2014)
Nicole Eury Education
Rasmussen University
Associate's degree (Criminal Justice and Corrections)
2010-2012
Nicole Eury Skills
360 Feedback
Building Trust
Business Process Outsourcing (BPO)
Business Writing
Change Management
Change Readiness
Coaching and Feedback
Communication
Communication Training
Compliance Management
Creativity Skills
Critical Thinking
Culture Change
Curriculum Development
Customer Experience Management
Customer Service Management
Customer Service Operations
Customer Support
Decision-Making
Diversity & Inclusion
Financial Institutions
Global Cross-Functional Team Leadership
Interpersonal Communication
Interpersonal Skills
Key Performance Indicators
Leadership
Leadership Development
Leadership Development Coaching
Management
Microsoft Excel
Note Taking
Operations Management
Oral Communication
Performance Improvement
Performance Management
Performance Reviews
Personnel Management
Persuasion
Plain Language
Quality Assurance
Resiliency
Resource Allocation
Service-Level Agreements (SLA)
Solid Professional Standards
Strategic Planning
Supervisory Skills
Team Management
Teamwork
Training
Training & Development
Writing
Written Communication
Nicole Eury Summary
Nicole Eury, is currently a Director - Operational Risk and Client Experience at BrightShore Mortgage, Inc.. Nicole Eury brings experience from previous roles at BrightShore Mortgage, Inc., Essex Mortgage and Foundever. Nicole Eury holds a 2010 - 2012 Associate's degree in Criminal Justice and Corrections @ Rasmussen University. With a robust skill set that includes 360 Feedback, Building Trust, Business Process Outsourcing (BPO), Business Writing, Change Management and more. Nicole Eury has 1 emails and 1 mobile phone numbers on RocketReach.
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