Nicolás Ochoa Email
Group Manager - Customer Operations @ Microsoft
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Nicolás Ochoa Location
- San José, CR
Nicolás Ochoa Work
- Group Manager - Customer Operations @ (October 2025 - Present)
- AI Operations Manager @ (August 2024 - October 2025)
- App Assure Team Lead - Sr. Onboarding Manager @ (July 2023 - August 2024)
- Senior Onboarding Manager - FastTrack App Assure @ (February 2022 - July 2023)
- Technical Advisor Windows UEX @ (December 2020 - February 2022)
- Windows User Experience Support Engineer @ (August 2018 - December 2020)
- Senior IT Specialist @ (November 2017 - August 2018)
- IT Helpdesk @ (July 2016 - October 2017)
- IT Helpdesk Technician @ (April 2015 - July 2016)
- IT Support Technician @ (May 2013 - April 2015)
- IT Support Specialist @ (July 2012 - March 2013)
- Customer Service Representative @ (January 2012 - July 2012)
Nicolás Ochoa Skills
- AI Agents
- AI Policy, Governance, and Regulation
- AI Productivity
- AI Transformation
- Account Management
- Active Directory
- Active Listening
- Allyship
- Analytical Skills
- Android
- Artificial Intelligence (AI)
- Artificial Intelligence for Business
- BOX CLOUD SUPPORT
- Business Operations
- Business Process Improvement
- Career Management
- Coaching
- Coaching & Mentoring
- Communication
- Computer Ethics
- Computer Hardware
- Conflict Management
- Constructive Feedback
- Continuous Improvement
- Critical Thinking
- Cross-team Collaboration
- Customer Service
- Diversity & Inclusion
- Emotional Intelligence
- Generative AI
- Generative AI Tools
- Google Suite
- IOS SUPPORT
- Interpersonal Communication
- Key Performance Indicators
- Leadership
- Leadership Development
- Lotus Notes
- MAC OS
- MOBILE IRON
- Machine Learning
- Management
- Manufacturing Process Improvement
- Microsoft 365
- Microsoft 365 Copilot
- Microsoft Copilot
- Microsoft PowerPoint
- Microsoft Word
- Networking
- Operations Management
- People Management
- Presentation Skills
- Printer Support
- Problem Solving
- Product Management
- Productivity Improvement
- Project Leadership
- Project Management
- Regulatory Compliance
- Responsible AI
- SAP IT
- Search Engine Technology
- Skype
- Software
- Team Culture
- Team Leadership
- Teamwork
- Technical Product Management
- Windows
- Windows 10
- Windows 7
- Windows Management Instrumentation (WMI)
- Windows Remote Desktop
- Windows Server
- Written Communication
Nicolás Ochoa Summary
- Nicolás Ochoa, based in San José, CR, is currently a Group Manager - Customer Operations at Microsoft. Nicolás Ochoa brings experience from previous roles at Microsoft. With a robust skill set that includes AI Agents, AI Policy, Governance, and Regulation, AI Productivity, AI Transformation, Account Management and more. Nicolás Ochoa has 1 emails on RocketReach.
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