Nicolas Dufour Email
Associate Director – Client Management PERES @ CACEIS
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Nicolas Dufour Location
- Belvaux, Luxembourg, Luxembourg
Nicolas Dufour Work
- Associate Director – Client Management PERES @ (July 2023 - Present)
- Associate Director, Client Manager Private Capital Services @ (March 2023 - July 2023)
- Associate Director, Incident and Business Continuity - Global Business Resilience chez RBC I and TS @ (April 2019 - March 2023)
- Senior Major Incident Manager, IT service operation Europe @ (October 2015 - April 2019)
- Major Incident Manager and Problem Manager, IT Service Delivery Support @ (November 2013 - October 2015)
- Incident Manager and Incident coordinator, IT Service operation @ (January 2009 - October 2013)
- IT Service Delivery Support - Service Desk Management @ (March 2006 - January 2009)
- Customer Care Electronic Banking Retail agent @ (January 2004 - January 2006)
- Projects, marketing and communication manager @ Cyberia Graphic & Web Design / Eres Communication (September 2003 - December 2004)
Nicolas Dufour Education
- Ecole Pratique Hautes Etudes Commerciales
bachelor (Marketing)
2000-2003
Nicolas Dufour Skills
- Dreamweaver
- Photoshop
- Illustrator
- Omnitracker
- Hipath pro Center (telephony)
- ITIL
- Process Improvement
- Incident Management
- Analysis
- IT Service Management
- Service Management
- Project Delivery
- Integration
- Problem Management
- IT Operations
- Service Delivery
- IT Management
- ITIL Certified
- ITIL v3 Foundations Certified
- ITIL Process Implementation
- Service Operations
- Business Requirements
- PMO
- Luxembourg
- Technology
- Sales
- Services
- Troubleshooting
- Hipath Pro Center Telephony
- Information Technology
- Management
- Microsoft Excel
- Hipath Pro Center
Nicolas Dufour Summary
- Nicolas Dufour, based in Belvaux, Luxembourg, Luxembourg, is currently a Associate Director – Client Management PERES at CACEIS. Nicolas Dufour brings experience from previous roles at RBC Investor & Treasury Services. Nicolas Dufour holds a 2000 - 2003 bachelor in Marketing @ Ecole Pratique Hautes Etudes Commerciales. With a robust skill set that includes Dreamweaver, Photoshop, Illustrator, Omnitracker, Hipath pro Center (telephony) and more. Nicolas Dufour has 2 emails on RocketReach.
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