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Nicolas Ducrot Location
Roanne, FR
Nicolas Ducrot Work
Responsable Opérationnel @ (June 2016 - Present)
Responsable Back Office @ (April 2013 - June 2016)
Superviseur Service Desk @ (September 2009 - April 2013)
Technicien Helpdesk @ (February 2007 - September 2009)
Nicolas Ducrot Education
IUT de Roanne
DNTS Génie Logiciel (Gestion de projets en technologies de l'information)
2001-2002
IUT Roanne
DUT GEA (Administration / gestion des petites entreprises)
1999-2001
Nicolas Ducrot Skills
ITIL v3 Foundations Certified
Management
Service Quality
Technical Support
SCCM
Project Coordination
Gestion des incidents
Service-level agreement
Management services IT
ITIL
Centre de services
Prestation de service
Gestion des services
Management IT
Stratégie IT
Opérations IT
Avant-vente
Avant Vente
Service Level Agreement
Nicolas Ducrot Summary
Nicolas Ducrot, based in Roanne, FR, is currently a Responsable Opérationnel at Sopra Steria. Nicolas Ducrot brings experience from previous roles at Sopra Steria and Steria Group. Nicolas Ducrot holds a 2001 - 2002 DNTS Génie Logiciel in Gestion de projets en technologies de l'information @ IUT de Roanne. With a robust skill set that includes ITIL v3 Foundations Certified, Management, Service Quality, Technical Support, SCCM and more. Nicolas Ducrot has 2 emails on RocketReach.
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