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Nicolas A. Location
Uruguay
Nicolas A. Work
Information Technology Support Specialist @ (March 2023 - Present)
Customer Support Representative @ Text Plus (February 2021 - April 2024)
Agent @ Text Plus (April 2021 - July 2021)
Customer Service Representative (Technical) @ (February 2021 - March 2024)
Support Analyst @ (December 2016 - April 2019)
Client Support Specialist @ (December 2016 - April 2019)
Technical Support Executive @ (May 2011 - December 2016)
Help Desk Specialist @ (May 2011 - December 2016)
Help Desk Specialist @ (May 2010 - May 2011)
Coordinator @ OCWEN FINANCIALCORPORATION (May 2010 - May 2011)
Nicolas A. Education
Liceo 26 " Armando Acosta y Lara " 1996-2000
BIOS
Network and System Administration/Administrator
2015
Nicolas A. Skills
Networking
Windows Server
Windows 7
TCP/IP
Customer Service
Linux
Microsoft Office
Cisco WAN
Putty
VLAN
Routing Protocols
Network Administration
Technical Support
SQL
Microsoft SQL Server
Team Leadership
Microsoft Excel
ITIL
Java
Project Management
Cisco Router
Cisco Access Points
English
Spanish
Operating Systems
IT Operations
Troubleshooting
Active Directory
Computer Hardware
Microsoft Outlook
Servers
System Performance
Computer Networking
Information Systems
Problem Solving
Technical Assistance
Ticketing
Network Monitoring Tools
Network Provisioning
Networking Software
Network Infrastructure
IP Networking
Customer Support
Risk Management
Information Technology
Interpersonal Skills
Hardware Infrastructure
User Groups
Written Communication
Printer Support
Azure SQL
Bug Tracking
Cisco Systems Products
Client Prospecting
Communication
Computer Repair
Confidentiality
Controllers
Customer Relationship Management (CRM)
Desktop Deployment
Early Intervention
Email
English for Specific Purposes
Follow-through Skills
Help Desk Support
IP SLA
LAN-WAN
Microsoft Certified Systems Engineer
Microsoft Certified Technology
Microsoft Servers
Multi-cultural Team Management
Multi-language
Network Devices
Network Implementation
Network Performance Management
Network Troubleshooting
OTRS
Office 365
Optimizing Performance
Rackspace Managed Hosting
Remote Desktop
Remote Services
Researching New Technologies
Router Configuration
Server Administration
Service Improvement
SharePoint Administration
Shell Scripting
Skilled Multi-tasker
System Requirements
Target2
Nicolas A. Summary
Nicolas A., based in Uruguay, is currently a Information Technology Support Specialist at Wise Option, Inc.. Nicolas A. brings experience from previous roles at Text Plus, textPlus, Inc. and The Hackett Group. Nicolas A. holds a 1996 - 2000 Liceo 26 " Armando Acosta y Lara ". With a robust skill set that includes Networking, Windows Server, Windows 7, TCP/IP, Customer Service and more. Nicolas A. has 2 emails on RocketReach.
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