Nicola Millard's Location
United Kingdom
Nicola Millard's Work
- Principal Innovation Partner, BT Business @ BT Group
- Principal Innovation Partner, Digital @ BT Group
- Head of Customer Insight and Futurology, Global Innovation Team @ BT Group
- Customer Experience Consultant @ BT Group
- Principal Consultant, SPICE team (Strategy, Psychology and Interactions for the Customer Experience) @ BT Group
- Customer Contact Futures Project Manager, BT Research @ BT Group
- Customer Handling Implementation Programme Technology Trial Evaluation Manager, BT Retail @ BT Group
- Customer Contact Strategy Consultant, BT Europe @ BT Group
- Human Factors Researcher, BT Labs @ BT Group
- Requirements Analyst, Decision Support Systems, BT Labs @ BT Group
Nicola Millard's Education
- Lancaster University
PhD (Computer Science)
2003 - 2005 - Bournemouth University
BA (Hons) (Applied Psychology and Computing)
1987 - 1990
Nicola Millard's Skills
- Call Center
- Culture Change
- Mobile Devices
- Business Process
- Business Case
- Business Process Improvement
- Cloud Computing
- IT Service Management
- Team Leadership
- Management Consulting
Nicola Millard's Summary
Nicola Millard, based in United Kingdom, is currently a Principal Innovation Partner, BT Business at BT Group, bringing experience from previous roles at BT and BT Global Services. Nicola Millard holds a 2003 - 2005 PhD in Computer Science @ Lancaster University. With a robust skill set that includes Call Center, Culture Change, Mobile Devices, Business Process, Business Case and more, Nicola Millard contributes valuable insights to the industry. Nicola Millard has 1 email and 1 mobile phone number on RocketReach.
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