Nicola Hay's Location
Burgess Hill, GB
Nicola Hay's Work
- Head of Operations Academy @ Starling Bank
- Head of Collections Operations @ Starling Bank
- Head Of Customer Service @ Starling Bank
- Operations Manager @ Momenta Group Global
- Operations Manager @ Regulatory Finance Solutions
- Head of UK Operations (AXA title Chief Operating Officer) @ AXA Assistance S.A.
- Call Centre Senior Manager @ Barclays Direct (formerly ING Direct)
- Senior Customer Service Operations Manager @ ING Direct UK
- Call Centre Manager @ ING Direct UK
- Customer Service and Quality Assurance Manager @ ING Direct UK
Nicola Hay's Education
- St.Mary's Hertfordshire
Nicola Hay's Skills
- Retail Banking
- Call Center
- Customer Experience
- Employee Engagement
- Operational Efficiency
- Process Improvement
- Telecommunications
- Healthcare
- Leading Change
- Contact Centers
Nicola Hay's Summary
Nicola Hay, based in Burgess Hill, GB, is currently a Head of Operations Academy at Starling Bank, bringing experience from previous roles at Starling Bank, Momenta Operations and Regulatory Finance Solutions. Nicola Hay holds a St.Mary's Hertfordshire. With a robust skill set that includes Retail Banking, Call Center, Customer Experience, Employee Engagement, Operational Efficiency and more, Nicola Hay contributes valuable insights to the industry. Nicola Hay has 2 emails on RocketReach.
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