2000 -2005 Director Product Management Medium Business @
1997 -2000 Senior Product Manager Voice over IP Enterprise @
1996 -1997 Product Manager Network and systems management @
1994 -1996 International Trainee Program @
Niclas Karsten Education
PTM Akademie
ITIL Expert (IT Service Management)
2013-2015
Technical University of Munich
Diploma (Computer Science, Business Administration)
1988-1994
Niclas Karsten Skills
VoIP
Unified Communications
Product Management
Change Management
Wireless
Channel
IP
Telecommunications
Cloud Computing
Strategic Planning
Contract Negotiation
ITIL
Customer Relations
People Management
IT Service Management
Team Leadership
Service Management
Service Delivery
Process Improvement
ITIL Implementation
Management
Leadership
IT Strategy
Channel Partners
Strategy
Managed Services
Program Management
Networking
Outsourcing
Java
Microsoft Word
Infrastructure
Social Media
Microsoft Office
Continuous Integration
JavaScript
SQL
Business Continuity
Continuous Delivery
Information Technology
Services
CRM
Testing
Technology
Test Management
Continuous Improvement
Niclas Karsten Summary
Niclas Karsten, based in Bavaria, Germany, is currently a Head of Data and AI Center of Excellence at Landeshauptstadt München. Niclas Karsten brings experience from previous roles at Landeshauptstadt München and Unify. Niclas Karsten holds a 2013 - 2015 ITIL Expert in IT Service Management @ PTM Akademie. With a robust skill set that includes VoIP, Unified Communications, Product Management, Change Management, Wireless and more. Niclas Karsten has 1 emails and 2 mobile phone numbers on RocketReach.
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