Nick Wakeman Email
Service Delivery Director
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Nick Wakeman Location
- Ireland
Nick Wakeman Work
- 2022 -now Service Delivery Director @ Fexco Managed Services, Fexco Advisory Services
- 2022 -now Service Delivery Director @
- 2020 -2022 Head of Branded Customer Solutions @
- 2008 -2020 Contract Manager @
- 2007 -2008 Operations Manager @
- 2004 -2006 Head of Policyholder Contact @
- 1999 -2004 Contact Centre Manager @
- 1998 -1999 Customer Operations Manager @
Nick Wakeman Education
- Dublin Business School
Strategic Management, HETAC Level 9
2012-2013 - Wymondham College, Norfolk, UK 1979-1986
Nick Wakeman Skills
- Contact Centers
- Workforce Management
- Customer Experience
- Outsourcing
- Change Management
- Service Delivery
- Performance Management
- Capacity Planning
- Operations Management
- BPO
- Business Process Improvement
- Customer Service
- Sla
- Stakeholder Management
- Customer Satisfaction
- Leadership
- Strategy
- Business Analysis
- Process Improvement
- Microsoft Office
Nick Wakeman Summary
- Nick Wakeman, based in Ireland, is currently a Service Delivery Director at Fexco Managed Services, Fexco Advisory Services. Nick Wakeman brings experience from previous roles at Fexco and FEXCO. Nick Wakeman holds a 2012 - 2013 Strategic Management, HETAC Level 9 @ Dublin Business School. With a robust skill set that includes Contact Centers, Workforce Management, Customer Experience, Outsourcing, Change Management and more. Nick Wakeman has 1 emails on RocketReach.
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