Nick Spence-Thomas Email & Phone Number
Head of Contact Centre @ Simpson Millar Solicitors
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Nick Spence-Thomas Location
- Southport, GB
Nick Spence-Thomas Work
- Head of Contact Centre @ (December 2025 - Present)
- Head of Customer Service @ (November 2021 - December 2025)
- Director Of Operations @ Appian Task Limited (October 2020 - November 2021)
- Head Of Operations @ (October 2019 - August 2020)
- Operations Director @ Locum Staffing, Medical Staffing & Celsus Managed Services (April 2018 - September 2019)
- Senior BPO Operations Manager @ (December 2016 - March 2018)
- Operations Director @ Coverbox Insure Ltd (September 2014 - September 2016)
- Operations director @ NewLaw Legal Ltd (January 2013 - November 2013)
- Head of Operations @ (June 2006 - October 2012)
- Senior Call Centre Manager @ 118118 (December 2003 - June 2006)
- Lead Call Centre Manager @ T-Mobile UK (June 2000 - November 2003)
- Risk Manager @ Barclays Bank (January 1984 - January 1999)
Nick Spence-Thomas Education
- Bishop of LLandaff High School, Cardiff 1976-1982
Nick Spence-Thomas Skills
- Change Management
- Insurance
- Operations Management
- Business Transformation
- Call Center
- Customer Experience
- Outsourcing
- General Insurance
- Project Delivery
- Business Process Improvement
- Contact Centers
- FSA
- Process Improvement
- Performance Management
- Service Delivery
- Business Analysis
- Team Management
- Financial Services
- Multiple Sites
- Integration Of Acquired Businesses
- Operating Budgets
- Strategic Planning
- Delivering Results
- Problem Solving
- Analytical Skills
- People Development
- recruitment
- Training
- PRINCE2
- Recruiting
- Operations Control
- Call Centers
- Team Leadership
- Coaching
- Complaint Management
- Resource Management
- Employee Engagement
- Governance
- Customer Satisfaction
- Performance Improvement
- Leadership
- CRM
- Training Delivery
- Strategy
- Customer Retention
- Telecommunications
- Workforce Management
- Management
- Culture Change
- Process Management
- Driving
- Operations
Nick Spence-Thomas Summary
- Nick Spence-Thomas, based in Southport, GB, is currently a Head of Contact Centre at Simpson Millar Solicitors. Nick Spence-Thomas brings experience from previous roles at River Island, Appian Task Limited, Speed Medical Examination Services and Locum Staffing, Medical Staffing & Celsus Managed Services. Nick Spence-Thomas holds a 1976 - 1982 Bishop of LLandaff High School, Cardiff. With a robust skill set that includes Change Management, Insurance, Operations Management, Business Transformation, Call Center and more. Nick Spence-Thomas has 3 emails and 1 mobile phone numbers on RocketReach.
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