Nick Spence-Thomas Email & Phone Number
Head of Contact Centre @ Simpson Millar Solicitors
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Nick Spence-Thomas Location
- Southport, GB
Nick Spence-Thomas Work
- 2025 -now Head of Contact Centre @
- 2021 -2025 Head of Customer Service @
- 2020 -2021 Director Of Operations @ Appian Task Limited
- 2019 -2020 Head Of Operations @
- 2018 -2019 Operations Director @ Locum Staffing, Medical Staffing & Celsus Managed Services
- 2016 -2018 Senior BPO Operations Manager @
- 2014 -2016 Operations Director @ Coverbox Insure Ltd
- 2013 -2013 Operations director @ NewLaw Legal Ltd
- 2006 -2012 Head of Operations @
- 2003 -2006 Senior Call Centre Manager @ 118118
- 2000 -2003 Lead Call Centre Manager @ T-Mobile UK
- 1984 -1999 Risk Manager @ Barclays Bank
Nick Spence-Thomas Education
- Bishop of LLandaff High School, Cardiff 1976-1982
Nick Spence-Thomas Skills
- Change Management
- Insurance
- Operations Management
- Business Transformation
- Call Center
- Customer Experience
- Outsourcing
- General Insurance
- Project Delivery
- Business Process Improvement
- Contact Centers
- FSA
- Process Improvement
- Performance Management
- Service Delivery
- Business Analysis
- Team Management
- Financial Services
- Multiple Sites
- Integration Of Acquired Businesses
- Operating Budgets
- Strategic Planning
- Delivering Results
- Problem Solving
- Analytical Skills
- People Development
- recruitment
- Training
- PRINCE2
- Recruiting
- Operations Control
- Call Centers
- Team Leadership
- Coaching
- Complaint Management
- Resource Management
- Employee Engagement
- Governance
- Customer Satisfaction
- Performance Improvement
- Leadership
- CRM
- Training Delivery
- Strategy
- Customer Retention
- Telecommunications
- Workforce Management
- Management
- Culture Change
- Process Management
- Driving
- Operations
Nick Spence-Thomas Summary
- Nick Spence-Thomas, based in Southport, GB, is currently a Head of Contact Centre at Simpson Millar Solicitors. Nick Spence-Thomas brings experience from previous roles at River Island, Appian Task Limited, Speed Medical Examination Services and Locum Staffing, Medical Staffing & Celsus Managed Services. Nick Spence-Thomas holds a 1976 - 1982 Bishop of LLandaff High School, Cardiff. With a robust skill set that includes Change Management, Insurance, Operations Management, Business Transformation, Call Center and more. Nick Spence-Thomas has 3 emails and 1 mobile phone numbers on RocketReach.
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