Regional Tenancy Services Manager @ (November 2020 - December 2021)
Senior Sales Manager @ (April 2019 - November 2020)
Sales and Customer Experience Director @ (January 2015 - December 2018)
Head Of Customer Service @ (March 2008 - October 2014)
Sales Manager @ Orbital Promotions Ltd (June 2002 - January 2008)
Nick O'Connell Education
City College Norwich
Level 5 NVQ Certificate (Management)
2010-2011
University of Bedfordshire
2:2 (BA Hons in Humanities)
1993-1996
Nick O'Connell Skills
Account Management
Automation
B2B
Building High Performance Sales Teams
Business Development
Business Process
Call Centers
Change Management
Coaching
Contact Center Strategy
Contact Centre Transformation
Customer Experience
Customer Interaction
Customer Issue Management
Customer Retention
Customer Service
Customer Service Management
Customer Support
Customer-Focused Service
Data Analysis
Direct Marketing
Framework Design
Leadership
Management
Negotiation
Operations Management
Organization Skills
People Development
Performance Management
Presentation Skills
Problem Solving
Product Knowledge
Project Management
Relationship Development
Retention Management
Retention Programs
Sales
Sales Management
Sales Management Coaching
Sales Processes
Service Delivery
Service Level Agreements
Strategic Management
Strategic Thinking
Strategy
Team Building
Team Leadership
Team Management
Team Motivation
Training
Training and Development (HR)
Time Management
Photoshop
Nick O'Connell Summary
Nick O'Connell, based in United Kingdom, is currently a Subscription Sales Manager at TSO. Nick O'Connell brings experience from previous roles at Paul Hubbard Estate Agents, Orbit Group, AF (The AF Group) and Hoseasons. Nick O'Connell holds a 2010 - 2011 Level 5 NVQ Certificate in Management @ City College Norwich. With a robust skill set that includes Account Management, Automation, B2B, Building High Performance Sales Teams, Business Development and more. Nick O'Connell has 2 emails and 1 mobile phone numbers on RocketReach.
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