Regional Tenancy Services Manager @ (November 2020 - December 2021)
Senior Sales Manager @ (April 2019 - November 2020)
Sales and Customer Experience Director @ (January 2015 - December 2018)
Head Of Customer Service @ (March 2008 - October 2014)
Sales Manager @ Orbital Promotions Ltd (June 2002 - January 2008)
Nick O'Connell Education
City College Norwich
Level 5 NVQ Certificate (Management)
2010-2011
University of Luton
2:2 (BA Hons in Humanities)
1993-1996
Nick O'Connell Skills
Team Leadership
Customer Service
Customer Retention
B2B
Call Centers
Team Management
People Development
Coaching
Performance Management
Training
Direct Marketing
Sales
Customer Experience
Change Management
Leadership
Account Management
Time Management
Customer Service Management
Contact Center Strategy
Retention Programs
Retention Management
Contact Centre Transformation
Sales Management Coaching
Building High Performance Sales Teams
Customer Issue Management
Service Level Agreements
Strategy
Management
Photoshop
Sales Management
Nick O'Connell Summary
Nick O'Connell, based in United Kingdom, is currently a Subscription Sales Manager at TSO. Nick O'Connell brings experience from previous roles at Paul Hubbard Estate Agents, Orbit Group, AF (The AF Group) and Hoseasons. Nick O'Connell holds a 2010 - 2011 Level 5 NVQ Certificate in Management @ City College Norwich. With a robust skill set that includes Team Leadership, Customer Service, Customer Retention, B2B, Call Centers and more. Nick O'Connell has 2 emails and 1 mobile phone numbers on RocketReach.
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