Senior Account Manager @ Convergys (January 1993 - January 2002)
Phone Representative, Quality Analyst, Supervisor, Production Manager @ Convergys (January 1988 - January 1993)
Nick Larsen Education
University of Phoenix
MS (Computer Information Systems)
University of Phoenix
BS (Business Administration)
Nick Larsen Skills
Professional Services
Service Delivery
Contact Center Strategy
Program Management
Strategy
CRM
Call Centers
Operations Management
Telecommunications
Business Development
Contact Centers
Customer Satisfaction
Management Consulting
Vendor Management
Workforce Management
Call Center
Cloud Computing
Start-ups
Sales Operations
Customer Relationship Management (CRM)
Outsourcing
Agile Methodologies
Business Process
Integration
Recruiting
Project Management
Account Management
Budgeting
Customer Experience
Consulting
Solution Selling
Documentation
Information Technology
Software Implementation
SaaS
Salesforce.com
Enterprise Software
Leadership
Management
Training
Client Relations
Negotiation
Team Leadership
IVR
IT Project Implementation
Process Improvement
Business Consulting
Solution Implementation
Strategy Implementation
Start Ups
Business Analysis
Strategic Planning
Quality Assurance
Offshoring
Microsoft Word
Services
Nick Larsen Summary
Nick Larsen, based in Salt Lake City, UT, US, is currently a Client Delivery Director at AtlasRTX. Nick Larsen brings experience from previous roles at Frontline Group and inContact. Nick Larsen holds a MS in Computer Information Systems @ University of Phoenix. With a robust skill set that includes Professional Services, Service Delivery, Contact Center Strategy, Program Management, Strategy and more. Nick Larsen has 1 emails and 1 mobile phone numbers on RocketReach.
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