Nick Honci Email
Head, Ops Excellence @ Monee
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Nick Honci Location
- Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, MY
Nick Honci Work
- 2025 -now Head, Ops Excellence @
- 2025 -2025 Global Lead, Automation Service Delivery @
- 2024 -2025 Country Lead, Seller Partner Support (Malaysia and Singapore) @
- 2023 -2024 Director, Client Experience @
- 2022 -2023 Director, Customer Experience @
- 2019 -2022 Head, Customer Experience @
- 2016 -2019 Head, Call Centre @
- 2015 -2016 Manager, Process Improvement @
- 2015 -2015 Service Delivery Lead, Contact Centre @
- 2012 -2015 Operations Manager, Internet Banking @ RHB Banking Group
- 2011 -2012 Client Relationship Manager @
- 2011 -2011 Snr. Executive, Complaint Mgmt. and Correspondence @
- 2006 -2010 Snr. Customer Care Professional @
Nick Honci Education
- Universiti Tunku Abdul Rahman 2004-2006
- 2002-2004
Nick Honci Skills
- NICE Call Recording
- Dispute Resolution
- E Recruitment
- Quality Assurance
- Marketing Communications
- Business Process Improvement
- Social Media
- Service Delivery
- Compliance
- IT Enabled Business Transformation
- PABX Systems
- Project Management
- Public Speaking
- IP
- Customer Retention
- Sales
- Situational Leadership
- Customer Experience
- Telecommunications
- Fraud Detection
- Mobile Devices
- Customer Service
- Customer Satisfaction
- Proofreading
- People Skills
- VAS
- IVR
- 2g
- Strategic Planning
- Wireless
- Workforce Management
- 3g
- Social Networking
- LTE
- Microsoft Office
- Social Networking Sites
- Portfolio Management
- Complaint Management
- Net Promoter Score
- Employee Training
- Mobile Banking
- GSM
- People Development
- Security Awareness
- Process Improvement
- Call Centers
- Business Process Mapping
- Suspicious Activity Reporting
- Customer Engagement
- Internet Banking
- Technical Presentations
- UMTS
- Retail Banking
- Management
- NICE
- Training
Nick Honci Summary
- Nick Honci, based in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, MY, is currently a Head, Ops Excellence at Monee. Nick Honci brings experience from previous roles at TikTok Shop, Wonders and Klook. Nick Honci holds a 2004 - 2006 Universiti Tunku Abdul Rahman. With a robust skill set that includes NICE Call Recording, Dispute Resolution, E Recruitment, Quality Assurance, Marketing Communications and more. Nick Honci has 1 emails on RocketReach.
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