2021 -now Director of Customer Operations, London Underground @
2017 -now Director of Line Operations, London Underground @
2015 -2017 General Manager @
2013 -2015 Programme Controls and Performance Director @
2012 -2012 Programme Leader - Terminals and Passenger Experience @
2008 -2011 Head of Stakeholder Management @
2007 -2008 Head of Operations, Terminal 5 @
2006 -2007 Head of Operations, Terminal 4 @
2002 -2005 Head of Service Delivery @
2000 -2002 Security Manager, Terminal 3 @
1999 -1999 Terminal Duty Manager, Terminal 2 @
1998 -1999 Development Manager, Terminal 1 @
1997 -1998 Business Manager @ Virgin Trains
1995 -1997 Customer Service Manager, West Midlands @ InterCity
1993 -1995 Graduate Trainee, Operations and Customer Service @ InterCity
Nick Dent Education
University of Central Lancashire
BA (Hons) History
1990-1993
Conyers School, Yarm 1983-1990
Nick Dent Skills
Operations Management
Program Management
Stakeholder Engagement
industrial relations
Leadership Development
Team Leadership
Airports
Project Delivery
Emergency Management
Airlines
Leadership
Stakeholder Management
Aviation
Airport Management
Service Delivery
Aviation Security
Strategy
Security
Change Management
Civil Aviation
Commercial Aviation
Project Planning
Air Traffic Control
Aircraft
Business Transformation
Safety Management Systems
Flights
Commercial Management
Cross-functional Team Leadership
Cross Functional Team Leadership
Nick Dent Summary
Nick Dent, based in Penn, GB, is currently a Director of Customer Operations, London Underground at Transport for London. Nick Dent brings experience from previous roles at Transport for London, Heathrow Airport and BAA. Nick Dent holds a 1990 - 1993 BA (Hons) History @ University of Central Lancashire. With a robust skill set that includes Operations Management, Program Management, Stakeholder Engagement, industrial relations, Leadership Development and more. Nick Dent has 2 emails and 1 mobile phone numbers on RocketReach.
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