Senior Manager, IT Ops (Application Infrastructure, Middleware, Retail Ops, and Messaging) @ (January 2012 - July 2015)
Manager, IT Operations (Services Provisioning and Telephony and Data Web Services Ops) @ (August 2007 - January 2012)
Senior Telephony Analyst @ (August 2006 - August 2007)
Telephony Test Desk Supervisor @ (October 2004 - August 2006)
Call Center (Technical Support Supervisor, Lead, Rep) @ (April 2002 - October 2004)
Field Service Technician @ (March 2000 - April 2002)
Nick Byrd Education
Georgia State University
(Business Administration and Management, General)
Nick Byrd Skills
Integration
IT Management
Technical Support
Process Improvement
Software Development Life Cycle (SDLC)
Telecommunications
VoIP
Telephony
Troubleshooting
System Deployment
Disaster Recovery
Call Centers
Data Center
IT Operations
SDLC
TCP/IP
Network Engineering
Broadband
Wireless
IP
Testing
Network Design
Computer Network Operations
LAN-WAN
Firewalls
Network Architecture
Wireless Networking
VPN
Internet Protocol Suite (TCP/IP)
Voice over IP (VoIP)
Six Sigma
Business Process Improvement
Managed Services
IT Service Management
Information Technology
Servers
Cisco Technologies
Windows Server
Routers
Switches
BMC Remedy
Cisco IOS
Cisco Systems Products
Operating Systems
Provisioning
Nortel DMS
Cisco VoIP
System Monitoring
VOD
Full SDLC
Nick Byrd Summary
Nick Byrd, based in Cumming, GA, US, is currently a Senior Manager, Enterprise Applications at Cox Enterprises. Nick Byrd brings experience from previous roles at Cox Communications and 5Q Partners. Nick Byrd holds a Georgia State University. With a robust skill set that includes Integration, IT Management, Technical Support, Process Improvement, Software Development Life Cycle (SDLC) and more. Nick Byrd has 4 emails and 1 mobile phone numbers on RocketReach.
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