Nick Brook Email
Senior Customer Success Manager @ Verint
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Nick Brook Location
- Warrington, GB
Nick Brook Work
- Senior Customer Success Manager @ (March 2026 - Present)
- Senior Digital Customer Success Manager @ (April 2025 - March 2026)
- Senior WFM Consultant and Project Manager @ (June 2019 - March 2025)
- Senior WFM Consultant and Project Manager @ (August 2016 - June 2019)
- Service Introduction Manager @ (January 2016 - August 2016)
- Business Resilience Manager @ (April 2014 - January 2016)
- WFM and Innovations Analyst @ (January 2012 - April 2014)
- Analyst @ (July 2010 - January 2012)
- Technical Support @ (August 2002 - July 2010)
Nick Brook Education
- Mid Cheshire College
(General Engineering)
1990-1993
Nick Brook Skills
- Contact Centers
- Workforce Management
- Telecommunications
- Call Centers
- Customer Experience
- Service Delivery
- Mobile Devices
- Avaya
- Outsourcing
- Call Center
- Analysis
- Capacity Planning
- Sla
- BPO
- Avaya Technologies
- Trend Analysis
- Process Scheduler
- IVR
- Business Transformation
- Teleopti
- IEX
- Troubleshooting
- Scheduling
- Process Improvement
- Forecasting
- Inbound Marketing
- Offshoring
- Leadership
- Stakeholder Management
- Real Time
- Organisational Skills
- WFM Platform Management
- Business Readiness
- Project Management
- Avaya Products
- Sales Management
- SQL
- Customer Service
- Program Management
- Microsoft Excel
- Marketing
Nick Brook Summary
- Nick Brook, based in Warrington, GB, is currently a Senior Customer Success Manager at Verint. Nick Brook brings experience from previous roles at Calabrio, Inc., Teleopti and Webhelp. Nick Brook holds a 1990 - 1993 Mid Cheshire College. With a robust skill set that includes Contact Centers, Workforce Management, Telecommunications, Call Centers, Customer Experience and more. Nick Brook has 2 emails on RocketReach.
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