Nick Brook Email
Senior Customer Success Manager @ Verint
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Nick Brook Location
- Warrington, GB
Nick Brook Work
- 2026 -now Senior Customer Success Manager @
- 2025 -2026 Senior Digital Customer Success Manager @
- 2019 -2025 Senior WFM Consultant and Project Manager @
- 2016 -2019 Senior WFM Consultant and Project Manager @
- 2016 -2016 Service Introduction Manager @
- 2014 -2016 Business Resilience Manager @
- 2012 -2014 WFM and Innovations Analyst @
- 2010 -2012 Analyst @
- 2002 -2010 Technical Support @
Nick Brook Education
- Mid Cheshire College
(General Engineering)
1990-1993
Nick Brook Skills
- Contact Centers
- Workforce Management
- Telecommunications
- Call Centers
- Customer Experience
- Service Delivery
- Mobile Devices
- Avaya
- Outsourcing
- Call Center
- Analysis
- Capacity Planning
- Sla
- BPO
- Avaya Technologies
- Trend Analysis
- Process Scheduler
- IVR
- Business Transformation
- Teleopti
- IEX
- Troubleshooting
- Scheduling
- Process Improvement
- Forecasting
- Inbound Marketing
- Offshoring
- Leadership
- Stakeholder Management
- Real Time
- Organisational Skills
- WFM Platform Management
- Business Readiness
- Project Management
- Avaya Products
- Sales Management
- SQL
- Customer Service
- Program Management
- Microsoft Excel
- Marketing
Nick Brook Summary
- Nick Brook, based in Warrington, GB, is currently a Senior Customer Success Manager at Verint. Nick Brook brings experience from previous roles at Calabrio, Inc., Teleopti and Webhelp. Nick Brook holds a 1990 - 1993 Mid Cheshire College. With a robust skill set that includes Contact Centers, Workforce Management, Telecommunications, Call Centers, Customer Experience and more. Nick Brook has 2 emails on RocketReach.
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Nick Brook
Owner
Huddersfield, GB
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