Vice President, Customer Support @ (March 2025 - August 2026)
Director, Customer Support, Operations @ (April 2020 - March 2025)
Market Area Manager, Sales Operations @ (August 2018 - April 2020)
Senior Manager, Funding Operations @ (May 2014 - August 2018)
Vendor Manager, Contract Processing and Funding @ (January 2011 - April 2014)
Vendor Manager, Ancillary Products @ (January 2009 - January 2011)
Manager, Dealer Service Center @ (April 2007 - January 2009)
Supervisor, Front End Servicing @ (April 2006 - April 2007)
Nicholas Smith Education
University of Phoenix
Master of Business Administration (MBA) (Economics)
University of Phoenix
BSBA (Finance)
Nicholas Smith Skills
AI Strategy & Governance
Automotive
Banking
Business Planning
Business Process Improvement
Business Process Outsourcing (BPO)
Call Center
Call Centers
Coaching
Cold Calling
Consumer Lending
Credit
Credit Analysis
Credit Risk
Customer Experience
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Support Operations
Employee Training
Executive Leadership
Finance
Financial Analysis
Forecasting
Human Resources
Leadership
Loans
Management
Microsoft Outlook
Microsoft PowerPoint
New Business Development
Payments & Financial Operations
Performance Management
Portfolio Management
Process Improvement
Product Lifecycle Management
Product Management
Profit
Project Management
Risk Management
Saas
Sales
Sales Operations
Strategic Planning
Team Building
Team Leadership
Training
Underwriting
Vendor Management
Voice AI & Automation
Nicholas Smith Summary
Nicholas Smith, based in Ann Arbor, MI, US, is currently a Vice President, Servicing at Credit Acceptance. Nicholas Smith brings experience from previous roles at Credit Acceptance. Nicholas Smith holds a Master of Business Administration (MBA) in Economics @ University of Phoenix. With a robust skill set that includes AI Strategy & Governance, Automotive, Banking, Business Planning, Business Process Improvement and more. Nicholas Smith has 2 emails and 1 mobile phone numbers on RocketReach.
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